Voice Integrity onboarding
Public beta
Twilio Voice Integrity and the Trust Hub API are currently available as Public Beta products and the information contained in this document is subject to change. This means that some features are not yet implemented and others may be changed before the product is declared as Generally Available. Public Beta products are not covered by the Twilio Support Terms or Twilio Service Level Agreement.
Twilio Voice Integrity and the Trust Hub API are not HIPAA Eligible Services or PCI compliant and should not be enabled in workflows that are subject to HIPAA or PCI.
Use this page to onboard to Twilio's Voice Integrity. To learn more about Voice Integrity, see Register your business and phone numbers with Voice Integrity.
Your business structure determines how your organization will interact with Twilio's Voice Integrity.
- Direct customer: Your employees are responsible for making calls. This includes Business Process Outsourcing (BPO) Call Centers.
- Independent Software Vendor (ISV)/Reseller: Your customers are responsible for making calls using your product.
To obtain an approved Voice Integrity bundle, you must do the following:
- Have an Approved Primary or Secondary Business Profile. Your Profile must include:
- A registration authority, either an Employer Identification Number (EIN) or a Data Universal Numbering System (DUNS) number
- A valid US business address with the correct ISO country code
- An authorized representative with a valid US phone number
- A functioning secure website URL (
https://)
- Assign one or more phone numbers assigned to your Business Profile. Only these assigned phone numbers can be registered for Voice Integrity.
Business profile vetting
Twilio's Compliance Operations team vets Business Profiles. The vetting process generally takes 24 to 48 hours.
You can enable Voice Integrity by using the Twilio Console or Trust Hub API.
If you want to use the Twilio Console to enable Voice Integrity, see Voice Integrity Console onboarding instructions.
Choose the instructions that correspond to your business structure.
Registering a business and its associated phone numbers with the analytics engines takes approximately 24 to 48 business hours.