Voice Integrity Onboarding

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This page provides information about Twilio's Voice Integrity onboarding process and links to onboarding directions.

If you're looking for information on Voice Integration and implementation details, go to the Increase Call Answer Rates with Voice Integrity page.

There are two different options for enabling Voice Integrity on your account(s):

You will need to know whether you are a direct customer or an ISV/Reseller.

You are considered a Direct Customer if your employees are reponsible for making the calls. This includes Business Process Outsourcing (BPO) Call Centers.
You are considered an Independent Software Vendor (ISV)/Reseller if your customers are responsible for making the calls using your product.

If you want to use the Twilio Console to enable Voice Integrity, refer to the Voice Integrity Console Onboarding Instructions.

Choose the instructions that correspond to your business structure.

To obtain an approved Voice Integrity bundle, you must do the following:

Have an Approved Primary or Secondary Business Profile. Your Profile must include:
- A registration authority, either an Employer Identification Number (EIN) or a Data Universal Numbering System (DUNS) number
- A valid US business address with the correct ISO country code
- An authorized representative with a valid US phone number
- A functioning secure website URL (https://)
Assign one or more phone numbers assigned to your Business Profile Only these assigned phone numbers can be registered for Voice Integrity.

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The API flow for Voice Integrity Private Beta is subject to change.

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Twilio's Compliance Operations team is responsible for vetting the Business Profile. The time to vet can be between 24 to 48 hours.

The time to remediation can be between 24 to 48 hours.