This guide is for Flex UI 1.x.x and channels that use Programmable Chat and Proxy. If you are using Flex UI 2.x.x or you are starting out, we recommend that you build with Webchat 3.0.
Any string in Flex WebChat 2.0 UI can be changed. Within the context of FlexWebChat.manager
you can specify any string you want to change to override its default value.
With templated strings you can also:
This example shows how to override WelcomeMessage
shown to user in the chat:
1FlexWebChat.Manager.create(configuration)2.then(manager => {34manager.strings.WelcomeMessage = "I am a new Welcome Message";56ReactDOM.render(7<FlexWebChat.ContextProvider manager={manager}>8<Flex.RootContainer />9</FlexWebChat.ContextProvider>,10document.getElementById("root")11);12});
startEngagementOnInit=true
), but no Pre engagement form is specified
1EntryPointTagline: "Chat with us",2MessageCanvasTrayContent: `3<h6>Thanks for chatting with us!</h6>4<p>If you have any more questions please reach out to us again.</p>`,5MessageCanvasTrayButton: "START NEW CHAT",6InvalidPreEngagementMessage: "Pre-engagement forms have not been set and are required to initiate the web-chat. " + "Please configure these now in setup.",7InvalidPreEngagementButton: "Learn more",8PredefinedChatMessageAuthorName: "Bot",9PredefinedChatMessageBody: "Hi there! How can we help you today?",10InputPlaceHolder: "Type message",11TypingIndicator: "{{name}} is typing … ",12Read: "Read",13MessageSendingDisabled: "Message sending has been disabled",14Today: "TODAY",15Yesterday: "YESTERDAY",16MessageCanvasTrayButton: "START NEW CHAT",17WelcomeMessage: "Welcome to customer service",18Save: "SAVE",19Reset: "RESET",20MessageCharacterCountStatus: "{{currentCharCount}} / {{maxCharCount}}",21SendMessageTooltip: "Send Message",22FieldValidationRequiredField: "Field required",23FieldValidationInvalidEmail: "Please provide a valid email address"