Artificial Intelligence
Personalized engagement,
powered by AI
Fuel more data-driven, personalized experiences for customers while putting real-time context in the hands of your teams with Twilio’s AI.
AI is only as good as your data
Join data from across your business into a clear understanding of every customer, with the recommendations and insights you need to fuel the next best interaction.
Twilio's AI actually helps increase revenue and cut costs
AI infused at every layer of the platform
- Smart identity resolution: Understand every unique customer and personalize their experience, while also detecting and mitigating fraudulent activity
- Advanced predictions & recommendations: Unlock predictions for traits like lifetime value, churn risk, propensity to buy and more, with tailored audience and product recommendations
- Intelligent automation of workflows: Drive efficiency with AI infused across the platform in ways that help remove complexity, automate tasks, and help protect our customers at scale
- AI-supported instrumentation & copilots: Benefit from our continued investments in faster innovation, better developer experience and intelligent copilots that assist across deployment and maintenance
A commitment to transparency and choice
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Your data powers your AI
Your data belongs to you and, when opted in, is only used for your purposes and needs. -
We don’t keep sensitive data
Our systems actively look for and remove sensitive data like personally identifiable information (PII) and protected health information (PHI).
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We evaluate and evolve relentlessly
In addition to a robust safety and AI governance program, we constantly audit our stance and those of the trusted partners we work with. -
We optimize for trust and ensure you’re in control
We optimize for price, performance, and accuracy. All while giving you controls to pull back abstraction layers to tailor and extend.
Explore the future of AI and customer engagement
Powered by our Emerging Technology & Innovation team, Twilio Alpha focuses on research in AI and emerging technologies. Gain hands-on experience and insight to keep you ahead of the curve. Join a thriving community of developers at the forefront of innovation.
AI-powered customer engagement in action
Make the most of your AI strategy
Blog
Unveiling the Stars of Twilio’s AI Startup Searchlight 2.0
Learn about some of our favorite startups and their groundbreaking work at the intersection of AI, emerging technologies, and Twilio.
Ebook
A quantum leap in customer support
Explore how to incorporate AI-powered voice experiences into your contact center to create remarkable customer experiences.
Blog
Taking personalized marketing to the next level
Discover how brands are using AI in marketing to deliver effective campaigns that meet customers wherever they are.
Whitepaper
Scale your impact with AI-powered engagement
See how social impact organizations can implement AI to accelerate engagement goals and create significant impact.
Blog
Transform CX with customer-centric AI strategies
By empowering personalized self-service and live agent service, Twilio is optimizing AI for businesses.
Ebook
7 ways to use AI to superpower your marketing strategy
Check out this marketer's guide to automating manual tasks and building better customer experiences using AI.
It’s never been easier to deliver personalized customer engagement
Twilio’s Customer Engagement Platform uniquely combines rich customer data, trusted AI, and all of the channels you need from one flexible and enterprise-ready provider. Build or buy, and only pay for what you use with no subscriptions or commitments required.
* June 2022 to October 1, 2024
** Twilio customer after implementing Predictions
*** Twilio customers participating in Predictive Audiences beta in 2024
**** Defined as resolution without requiring support from a live agent.
***** With Unified Profiles and Agent Copilot: Universidad UK