Twilio healthcare solutions
Improve health outcomes with real-time data and communication
Modernize healthcare experiences at scale and maintain HIPAA compliance with Twilio’s proven platform for personalized patient communication and engagement.
Overview
All healthcare communications on one platform
Modern tools for innovative healthcare experiences
Twilio’s Customer Engagement Platform helps you build and quickly deploy trusted, HIPAA-eligible offerings that put people first—and it works alongside your existing infrastructure.
Compliant communications across channels
SMS, WhatsApp, phone call, chat, or email—reach people on the channels they prefer for better patient engagement and higher satisfaction rates.
Personalized engagement built on compliant data
Collect and unify different data sources into complete profiles that enhance personalization, reduce acquisition and retention costs, and empower collaboration with Twilio Segment's Customer Data Platform.
4 ways to improve patient engagement with Twilio
Appointment management
Missed appointments cost US hospitals $150 billion per year. Twilio makes it easy to build HIPAA-compliant healthcare communication solutions that automate scheduling and appointment management to reduce no-shows.
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Let patients confirm, cancel, or reschedule via text message, phone call, chat portals, and email
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Increase patient satisfaction with easy communication options
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Integrate with your EHR to tailor and trigger patient outreach from your existing systems and data
Design your healthcare communication and data solution
Assemble the right tools to build amazing customer experiences.
Twilio supports nonprofits, too
Twilio supports social impact initiatives across the nonprofit sector. For nonprofit healthcare solutions, contact Twilio.org.
NYU Langone delivers data-driven health messages to millions of patients
NYU Langone used Twilio Messaging to deliver millions of multichannel messages for scalable, human-centered health.
Allergan generates $400M in sales with loyalty program
Allergan used Twilio Segment and Programmable Messaging to scale personalized outreach for its loyalty program and reduced its cost per acquisition by 41%.
St Luke’s optimizes vaccination communication with a “shot-line”
St. Luke’s University Health Network built an automated scheduling and appointment reminder system to make it easy for patients to schedule their vaccine appointments.
Luma Health improves patient care by empowering providers
In just two weeks, Luma Health delivered over 7 million cross-channel messages using a custom engagement solution built with Twilio.
Security and compliance
Secure and compliant platform for health and life sciences
Build your healthcare communication solution on Twilio’s reliable, secure platform. Use HIPAA-eligible Twilio products to protect PHI while engaging patients based on their personal preferences and healthcare needs.
Connected patient experiences. Powered by one modern solution.
Twilio is a leading platform for healthcare solutions and patient communications. And our pay-as-you-go pricing makes it easy to get started.
FAQs
HIPAA compliant messaging refers to transmitting and receiving text messages containing Protected Health Information (PHI) in accordance with the applicable requirements under the Health Insurance Portability and Accountability Act (HIPAA).
Customers with a Business Associate Agreement can use Twilio’s HIPAA Eligible Services, to build HIPAA compliant text messaging in accordance with Architecting for HIPAA and HIPAA to keep patients’ protected health information secure and private.
If you’d like to learn more about how Cipher Health utilized Twilio’s HIPAA Eligible Services, please refer here.
The consent requirements for sending text messages to patients depends entirely on your use case and the type of message you’re sending.
Each state has its own obligations and certain use cases require additional consent requirements. We recommend consulting with compliance experts to ensure your use case and consent requirements comply with applicable law and regulations.
Twilio Segment customer data platform is a tool that helps you to compliantly collect data from people who visit your website, use your products, or visit your physical locations.
Resources
Explore resources and innovative healthcare solutions
Blog
Deliver Patient-Centered Healthcare with Twilio
Create a healthcare experience where every patient feels seen, heard, and cared for in their unique health journey.
Guide
Advancing Healthcare for the Digital Age
Learn how to deliver personalized, convenient, and intuitive experiences across the healthcare ecosystem.
Webinar
Improve ROI and Patient Outcomes
Unlock patient personalization with trends across healthcare, featuring experts from Forrester and K Health.