Healthcare

Improve health outcomes with patient engagement reinvented

Q: What is HIPAA compliant messaging?

HIPAA compliant messaging refers to transmitting and receiving text messages containing Protected Health Information (PHI) in accordance with the applicable requirements under the Health Insurance Portability and Accountability Act (HIPAA). Customers with a Business Associate Agreement can use Twilio’s HIPAA Eligible Services , to build HIPAA compliant text messaging in accordance with Architecting for HIPAA and HIPAA to keep patients’ protected health information secure and private. If you’d like to learn more about how Cipher Health utilized Twilio’s HIPAA Eligible Services, please refer here .

Q: What is patient consent for text messaging?

The consent requirements for sending text messages to patients depends entirely on your use case and the type of message you’re sending. Each state has its own obligations and certain use cases require additional consent requirements. We recommend consulting with compliance experts to ensure your use case and consent requirements comply with applicable law and regulations.

Deliver patient-centered digital health experiences at scale with Twilio’s proven platform for omnichannel engagement and APIs for healthcare and life sciences.

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Human-centered health experiences at scale with Twilio’s proven platform for omnichannel engagement.

Power all healthcare communications with one integrated platform

Enable personalized experiences at scale with the leading engagement platform for healthcare and life sciences. Twilio helps you build and quickly deploy trusted, HIPAA-eligible communications solutions that put people first – all built upon your existing infrastructure.

Use cases

Reimagine health messaging with seamless engagement

Appointment management

Missed appointments cost US hospitals $150 billion per year. Twilio makes it easy to build HIPAA-compliant solutions with healthcare APIs for automating scheduling and appointment management to reduce no-shows.

Let patients confirm, cancel, or reschedule via text message, phone call, portals, and email
Boost patient satisfaction with seamless communications over voice, text, and chat
Scale relationships with outreach tailored and triggered by existing systems and data

Start building for appointments with Twilio’s quick deploy guide

Person accepting a medical appointment through a HIPAA-compliant solution using his phone.

Virtual Care

A full 39% of patients had a virtual consultation in 2021. Twilio’s video APIs for healthcare and life sciences let you offer the convenient telehealth and hybrid care that feels like an in-person visit.

Schedule and send SMS reminders for video visits
Tailor intake processes for insurance and billing, build virtual waiting rooms, and share pre-visit educational content
Include caregivers and interpreters for optimal engagement and outcomes

Learn how to build virtual care in the demo.

A doctor and an elder patient having a virtual consultation through their phones using an app built with Twilio Video APIs.

Cloud-based contact center

3 in 4 people say they want more personalized healthcare. Twilio allows you to build cloud-based contact centers for healthcare and life sciences. Empower agents and care teams with relevant patient data for personalized support at scale that reduces costs and handling times.

Enable support from any device using one cloud-based, programmable platform
Support agents with comprehensive patient data, custom-built applications, and automations
Let patients pay bills over the phone or in self-serve flows

Learn how to build a cloud contact center in the demo.

Two people having a conversation through a cloud-based contact center for healthcare and life sciences.

Omnichannel care management

An estimated 90% of US healthcare spend goes to managing chronic conditions. Twilio helps you scale tailored care across channels with automated workflows and relevant data, for consistent experiences with a personal touch.

Automate notifications, reminders, and education to encourage wellness
Enhance care with remote monitoring, message tracking, and caregiver support
Offer seamless message to voice interactions with low-latency two-way calling

Start building for care with Twilio’s quick deploy guide.

A doctor and a young patient having a video call for a medical appointment using an APP that uses one care management omnichannel.

Need help building? No problem.

Work with one of our trusted partners to get coding support or explore a pre-built solution for healthcare engagement.

Find a partner

Work with Twilio Professional Services to set up global call tracking for your company

NYU Langone used Twilio Messaging to deliver millions of multi-channel messages for scalable, human-centered health.

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EnlivenHealth used Twilio to build an automated, personalized communications system that immediately reduced phone transfers by 15%.

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Allergan used Twilio Segment and Programmable Messaging to scale personalized outreach for its loyalty program and drive $400M in sales.

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In just two weeks, Luma Health delivered over 7 million cross-channel messages using a custom engagement solution built with Twilio.

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Case studies in connected healthcare communications

Learn how these organizations replaced disjointed, transactional communications with meaningful, patient-centered relationships—powered by Twilio APIs for healthcare and life sciences.

See more examples of how you can deliver patient-centered healthcare with Twilio.

Thought leadership

Twilio is a leader in health and life sciences engagement

Explore resources and innovative solutions

Health organizations trust Twilio to deliver seamless omnichannel communications, plus the resources to accelerate your shift to the cloud.

Pay-as-you-go pricing
HIPAA-eligible offerings
Reliable, secure platform
Customizable solutions

Healthcare products

Design your healthcare engagement solution with Twilio

Message

Engage people at every step with APIs for SMS, MMS, and WhatsApp.
Voice

Support remote teams and efficient IVR payments with dual-channel voice APIs.
Twilio Segment

Leverage real-time data to enable personalized outreach at scale. (Now HIPAA-eligible!)

User Authentication & Identity

Protect patient data and build safely with bulletproof security APIs.
Flex

Scale efficient, digital-first contact centers with one flexible, omnichannel platform.

Getting started

Deliver connected, modern patient experiences with one omnichannel platform

Twilio is a world-leading platform for customer engagement with solutions for healthcare and life sciences. Only pay for what you use with flexible pay-as-you-go pricing.

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Improve health outcomes with patient engagement reinvented

Power all healthcare communications with one integrated platform

Reimagine health messaging with seamless engagement

Appointment management

Need help building? No problem.

Case studies in connected healthcare communications

Twilio is a leader in health and life sciences engagement

Explore resources and innovative solutions

Design your healthcare engagement solution with Twilio

Message

Voice

Twilio Segment

User Authentication & Identity

Flex

Deliver connected, modern patient experiences with one omnichannel platform

FAQs about healthcare communications

What is HIPAA compliant messaging?

What is patient consent for text messaging?