Twilio CPaaS

The only platform you need for communications

The Twilio cloud communications platform as a service (CPaaS) allows you to embed omnichannel communications solutions into your existing apps and services with APIs.

Connect with customers across a variety of use cases and channels.
Gartner® Magic Quadrant™


Twilio is named a Leader in CPaaS, per Gartner®

The 2023 Gartner® Magic Quadrant™ for CPaaS positions Twilio highest for its ability to execute.*

157+ billion

messages sent/received annually

1.7+ trillion

emails sent annually

4.5+ billion

customer verifications annually

34+ billion

voice calls annually

Use cases

All the right channels for key use cases

Notifications and alerts

Inform customers about every change to their account with cross-channel APIs.

  • Envelope

    Get important emails delivered to customers reliably with the Twilio SendGrid Email API.

  • Twilio Messaging logo

    Reach customers directly with SMS text messages and messaging apps like WhatsApp or Facebook Messenger.

  • Twilio Programmable Voice logo

    Trigger voice notifications to reach customers with automated reminders and messages.

  • Twilio Lookup logo

    Query real-time phone intelligence data to reduce fraud risk and increase deliverability.

Resy delivers automated texts to confirm guest reservations, resulting in a less than 3% no-show rate

Why choose Twilio for CPaaS

Icon of a group of people communicating


Reach customers reliably with a 99.95% uptime SLA, automated failover, and zero maintenance windows.

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Meet privacy and security requirements with ISO/IEC 27001 certifications, data security policies, and TLS 1.2 encryption.

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Extend your app to new markets with coverage in 180+ countries and 4,500+ global carrier connections.

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Our no-shenanigans pricing means you only pay for what you use. Scale up or down without contracts or commitments.

Resources for evaluating CPaaS providers

Every opportunity to engage a customer matters—choose your partner wisely.

The right CPaaS provider can get your messages to customers reliably, deliver trusted communications, and meet your needs today and tomorrow as you scale to new markets and use cases.

Get started

Get started for free today

Sign up for a free account to start building your communications solutions.

* Magic Quadrant for Communications Platform as a Service, Gartner, September 2023, ID G00784989.