Twilio Changelog

On April 1st, 2025, the WhatsApp Template Console Tab and Templates API will be deprecated. As part of the deprecation Twilio will implement brownouts for the product from April 1 to April 21. After April 22 WhatsApp templates sent with the legacy WhatsApp Templates product will no longer be able to be sent.

Customers will start to see 63016 errors if they continue sending templates without making the necessary changes. Sending WhatsApp templates using the body parameter will be deprecated. Customers need to migrate to Content Template Builder (formerly known as Content API and Content Editor) and change their how they send templates to use Content Sid and Content Variables to avoid a disruption.

Your Content Templates can be found in the Content Template Builder in Twilio console.

More information about the deprecation can be found in this support article.

We’re excited to announce that the Flex Teams API is now available in Public Beta. This resource allows for programmatic control over Teams - the configurable grouping structure used for agents and supervisors available in the Flex Console. With the introduction of the Teams API, you can now automate and integrate team management into your workflows. 

To learn more, see the Teams API documentation for detailed information on endpoints, parameters, and usage examples.

We’re excited to announce a major upgrade to how you monitor A2P 10DLC Brand registration statuses: Twilio Event Streams now supports more granular notifications for key brand registration events.

With this release, you can subscribe to a comprehensive set of status change events for A2P 10DLC Brands via Twilio Event Streams. This enables you to automate workflows, surface issues more quickly, and provide greater transparency to your customers and systems.

Notably, we’ve introduced two new events — brand-registration.brand-verified and brand-registration.brand-vetted-verified — that serve as indicators when a brand is ready to initiate campaign registration.

To learn more about A2P Notifications through Event Streams , check out our guide docs.

As previously communicated, Voice JS SDK 1.x will reach end of life April 1, 2025. After that date, calls using 1.x may fail to connect, causing disruption to any applications still using it. To avoid disruptions, please migrate to 2.x as soon as possible.

Introducing the Regulatory Compliance API Private Beta

We're launching the Regulatory Compliance API Private Beta, aimed at improving the Twilio compliance onboarding API experience.  This Private Beta is opt-in, and we're inviting interested customers to express their interest. 

Capabilities of the Regulatory Compliance API Private Beta include:

• Fewer Calls to Create Bundles: The new API (v3) simplifies the process of creating Regulatory Compliance Bundles by reducing the number of requests needed. Unlike the v2 API, which requires multiple steps per requirement (ex: Authorized Individual, a Business Address, and a Business Name), the new API consolidates these into a single request. With more complex registrations, the benefits are greater.

• Improved Error Codes: Errors are now surfaced in the API and error dictionary allowing for a more programmatic approach to error handling and less time troubleshooting. 

• Single Call to Fetch Bundle Details: Getting bundle details is simplified into a single request.

**Important Note:  Private Beta access is limited and the Twilio Product team will reach out to interested customers regarding access. More information is available here to learn more about Twilio’s general Beta Guides.

Beginning today, we’re reorganizing the Flex section of Twilio Console to make it easier for Flex administrators to find what they need. 

The Flex administrator experience in Console has grown significantly, and the existing navigation structure is no longer able to support all the content we’ve added. To address this issue, we’re redesigning the Flex navigation structure. We’ll be introducing changes gradually, one category at a time.

Today, we added the first new category: Users and access. This category contains the Single sign-on (SSO) and Automatic logout configuration pages. 

Soon, you’ll see more new Flex navigation categories. As existing pages are moved, if you try to access the old URLs, you’ll see redirect notices to explain where you can find the new pages. If you have bookmarks or other links to the old URLs, we recommend updating them to the new URLs when you see these notices. After a transition period, the old URLs will simply redirect to the new pages.

As of March 17, 2025, ConversationRelay can now support healthcare use cases that contain protected health information (PHI) for organizations that are subject to the Health Insurance Portability and Accountability Act (HIPAA). Twilio will sign Business Associate Addendums (BAA) with covered entities and business associates for HIPAA Eligible Services.

As of March 17, 2025, Flex Webchat 3.x.x. can now support healthcare use cases that contain protected health information (PHI) for organizations that are subject to the Health Insurance Portability and Accountability Act (HIPAA). Twilio will sign Business Associate Addendums (BAA) with covered entities and business associates for HIPAA Eligible Services.

To learn more about how to build on Twilio for HIPAA compliance, see Architecting for HIPAA on Twilio.

We’re excited to announce that Flex Webchat 3.x.x is now generally available (GA). Webchat 3.x.x is a chat widget that you can embed on your website. The widget helps your customers chat with an agent without leaving your webpage. It’s natively integrated with Flex UI, built on Flex Conversations, and hosted by Twilio.

Webchat 3.x.x is simple to set up: you create a deployment key, connect it to a messaging address, and then copy the Flex-generated embed code to your website. Compared to other Flex Webchat options, Webchat 3.x.x also includes enhanced security. You can use the out-of-the-box configuration or customize your Webchat to request user information and gather context data before the start of a chat.

Our latest version, Webchat 3.2.0, was released on March 10, 2025. For information about updating from Webchat 2.x, see our Webchat migration guide. 

To learn more and get started, see the Webchat 3.x.x overview.