Product changelog and announcements

Twilio US Branded Calling launches the support of brand display across T-Mobile, Verizon, and AT&T through a single registration. Register a brand once, and it’s automatically provisioned across all three major US carriers. This new registration path is now available in Private Beta.

Eliminate unnatural mid-sentence AI interruptions with the General Availability of Smart Turn Detection for Conversation Relay. Our new in-house, semantics-aware model evaluates speech meaning in real time to accurately detect when a caller has actually finished speaking, replacing rigid silence timers for a much more natural conversational experience.

Starting December 9, 2026, Twilio plans to introduce more specific error codes for US A2P 10DLC campaign registration rejections. These codes will provide more detailed feedback about campaign descriptions, opt-in methods, and Privacy Policy and Terms and Conditions pages, helping you identify what needs attention in your registration.

Brands can now proactively initiate trusted conversations and capture customer opt-ins directly within the native Messages app with Apple Business Invitations, available in the Twilio Apple Messages for Business (AMB) private beta. Brands can use these short invitation templates to deliver ongoing service messages—such as order updates, account alerts, and support replies—for up to one year following a customer's last interaction. Business Invites feature requires additional approval from Apple. 

To learn more and request access to the beta, visit Twilio's Apple Messages for Business product page.

Email Logs now lets you filter messages by sender, sending IP, event and API key, in both the Twilio Console and the Twilio SendGrid Console. You can also search subjects and server responses for the words you enter, in any order. Filters combine, so you can set Status to Bounced and add an API key to see which messages from one integration bounced. The new filters and search also work in the Email Logs API.

To learn more, see Email Logs in the Twilio Email docs and the Twilio SendGrid docs, and the Email Logs API reference.

Security standards are always evolving, and we want to ensure your Twilio applications are using the strongest protection available.

We're extending the deadline for these changes and customers now have until February 18, 2027, to update their setups with the ciphers listed below. We’ll continue accepting legacy cipher traffic during that window so customer applications keep running without interruption. 

Customers can now purchase up to 5 dedicated IP addresses on Twilio Email, allowing high volume organizations to streamline and isolate email streams that serve their operational, strategic, and deliverability goals. Customers can segment different types of traffic, manage multiple brands or domains, and scale high volume sending with multiple IP addresses. Fallback options can be configured both on the account and the subaccount level to other IPs on the account or directly to the shared pools (limit of 1M per month).

To learn more about how to manage your email reputation and IP warmup, see the Twilio Docs.

The Call resource now returns the STIR/SHAKEN status of each call. Check the attestation on your calls straight from the Calls API.

Email Insights gives senders near real-time visibility into deliverability and engagement through three prebuilt dashboards: Overview, Delivery Errors, and Audience Health. Filter by domain, IP pool, template, category and more, then drill into message-level detail in Email Logs. Included at no additional cost in both the Twilio Console and the SendGrid Console, with about two months of history at launch, starting August 20, 2026, and growing over time. Your existing Stats pages and APIs are unchanged.

To learn more, see Email Insights in the Twilio Email docs and the Twilio SendGrid docs.

You can now filter your Twilio Health Score for Messaging by channel. Get deeper insight into channel-specific performance for SMS, MMS, RCS, WhatsApp, Apple Messages for Business, and Facebook Messenger, so you can track and proactively troubleshoot across channels.