We are Builders
We love hard problems. We believe in people’s indomitable power to create a better world. We do this through ingenuity and resourcefulness. We reject the “can’t be done” attitude. We believe that we can resolve our customers’ most challenging problems with bold ideas and fearless iteration.
Tools to act as a Builder
How Twilions embody the Builder value
Grace Sanabria
A2P Compliance Manager
Grace embodies the Builder value through her dedicated efforts to enhance Twilio's relationships with customers and carriers. She effectively navigates challenging conversations to maintain compliance with regulations. Grace prioritizes educating customers in a positive and solution-focused manner, promoting their success while advocating for carriers.
We are Owners
We take accountability and see things through. We take the long view, sweat the details, and think about how our work makes Twilio better every day. We recognize that we do our best work when we feel empowered and accountable for outcomes.
Tools to operate as an Owner
How Twilions embody the Owner value
Kellen Hart
Software Engineer
Kellen personifies the Owner value by thinking long-term, holding the team accountable, and reorganizing docs for easy navigation. He mentors new engineers, helps with tasks, and boosts team morale. Kellen's commitment to the team's success, ruthless prioritization, and goal accomplishment pair well with his technical excellence and team spirit.
We are Curious
We see ourselves as works in progress. We know that we don’t have all the answers, so we humbly seek the truth and strive to learn from our mistakes. As individuals, as a company, and in our products, we seek continual progress over perfection. Progress comes not from avoiding mistakes or hard truths, but from learning from them.
Tools to stay relentlessly Curious
How Twilions embody the Curious value
Ross Greiner
Senior Manager, Culture Development
Ross exemplifies the Curious value with his contributions to improving our new hire training program. Ross identified areas for improvement, collaborated with other teams, and made innovative adjustments. Thanks to his hard work, new hires now have the resources and understanding they need to become productive members of the Twilio team quickly.
We are Positrons
We are genuine in our drive to help and empower others. We believe that caring is critical. We ask how we can help. We stand up and work for what we believe is good and right for our customers, our company, our communities, and the world at large.
Tools to be a Positron
How Twilions embody the Positron value
Vivek Nair
Senior Manager, Software Engineering
Vivek demonstrates the Positron value by leading by example and putting his team first, always asking "how can I help?"
Vivek prioritizes team and personal well-being, creating a healthy work environment and encouraging open communication. His genuine personality, humor, and constant support have made a huge impact on the team and their success.