Flex integration with Google Dialogflow CX for Virtual Agent Digital Channels is in Public Beta

We are excited to announce that the Google Dialogflow CX integration with Flex for Digital Channels is now in Public Beta. This integration is enabled by Twilio Conversations and uses the Twilio Dialogflow CX one-click integration. 

Customers can use their Google Dialogflow CX Virtual Agent in Flex for handling incoming chat conversations and can route the conversation to a live agent based on the escalation intent.

When the live agent handoff process is completed, agents can also view the conversation exchanged between the Virtual Agent and customer.

To learn more, see Google Dialogflow CX Native Integration in Flex for Virtual Agents.