Flex UI 1.14 and WebChat 2.2 available, adding browser notifications, markdown, typing indicators, and customer presence to Flex Messaging

This release of Flex UI and WebChat UI bring a number of usability improvements and new features to Flex Messaging:

• Browser Notifications: Flex now sends a browser notification when the Flex window is not in focus and the agent is assigned a new task or receives a new message.
• Markdown: Added support for markdown markup language for WebChat.
• WebChat Customer Presence: Indicator for WebChat tasks signaling whether the customer is still online.
• Typing Indicator in Task List: Added typing indicators in the Task List specific for WebChat.

Other notable changes in this release include:

• Improved Notifications API with browser notifications and actions support
• Support for double-byte characters (Chinese, Japanese, Korean) for WebChat message input

For a full changelog, visit our Flex UI release notes and WebChat UI release notes