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Flex | Feb. 14, 2024

Flex UI 2.6.0 is now available

We are excited to announce that Flex UI 2.6.0 is now available. This release features the following additions and updates:

  • Agent Copilot in Flex is now available in limited public beta. Agent Copilot provides agents with wrapup assistance, including automated summaries, disposition codes, and customer sentiment. 

  • Unified Profiles in Flex is now available in limited public beta. Unified Profiles delivers real-time customer data from multiple enterprise systems to your customer-facing teams.

  • A native audio device manager is available in public beta. Agents can select an audio device, such as headphones or speakers, in Flex UI. 

  • Real-time Queues View metrics that were released in public beta in Flex UI 2.5.0 are now generally available.  

This release also includes a number of enhancements and bug fixes. 

For complete details, see the Flex UI Release Notes for 2.6.0.

Flex