Flex | Sep. 20, 2019

Improved screenpop and interaction logging in Flex Salesforce integration

This release includes the following:

  • Two new screenpop methods: Pass either specific SFDC URLs or SFDC Object Ids as custom task attributes to dictate the ScreenPop behaviour in your Engagement flows.
  • Configurable interaction logging: You can now choose to configure your automated interaction logging - select which interactions ( task start, task complete, task switch) to log, or turn them all off completely.
  • Phone Number and Taskrouter SIDs validation: Configuration screens for Flex Salesforce Integration in the Flex Admin panel now have validations for Phone Number, Workflow SID and Task Channel SID, so you'll see a warning if you make a configuration error.

Read more on Screenpop, Interaction Logging, or the full release notes here.

Flex GA

Additional Resources

Blog

Read more about our latest product updates, product tutorials, and community projects.


Docs

See API reference documentation, quickstarts, SDKs, and multi-language code samples.

Events

Find upcoming events and join us virtually or in person to learn more about our products.