Virtual Hold Technologies (VHT) Integration is validated for Flex

Twilio has completed validation of the integration between Flex and Virtual Hold Technologies (VHT). VHT creates a better customer experience by allowing customers to avoid waiting on hold. This allows contact centers with peaks and valleys in incoming traffic patterns to optimize their staffing levels.

As part of the integration, we have documented the steps required to set up this integration as well as two sample deployment scenarios.

To learn more about VHT’s capabilities and how to enable it for your application, visit our integration documentation.