Voice Insights Dashboard Call Direction and Edge Location Filtering

Voice Insights Dashboard can now be filtered by call direction and edge location. Direction filtering allows you to compare call behavior between different call flows. For example, you can now compare answer rates between outbound API and outbound <Dial> calls, or investigate differences in network performance between SIP Trunking Originating or inbound Programmable Voice SIP calls.

Media region filtering has been available for some time, but we have updated the labeling to reflect the new Edge Location format; e.g. Ashburn (us1).