Voice Insights Events and Metrics API General Availability

The Events and Metrics endpoints for the Voice Insights API are now GA and available for all Voice Insights Advanced Features customers.

These endpoints provide access to Voice SDK/call progress events and call quality metrics in near real time. Developers who consume these resources can discover emerging changes in call behavior reducing time to detection and improving time to resolution.

As part of this release, we have remapped the error codes from 15000 range to 17000 and made changes to pagination to support the encoded PageToken. We have also added an interval section of Metrics API response for Twilio Media Gateway edges.

For more information, see the docs.