Voice Intelligence is now generally available

Here’s what you can expect:

• Transcription: Automatically convert speech to text from your recordings in 16 different languages, making it easy to review conversations.
• PII redaction: Extract and redact personally identifiable information from your call transcripts and recordings.
• Prebuilt Language Operators: Analyze the sentiment of your calls to better understand customer satisfaction and agent performance, get concise summaries of your calls, extract entities from the conversations, and more, with our AI-powered Language Operators.
• Custom Language Operators: Classify conversations or extract information using specific keywords or phrases mentioned in your conversations.

Effective June 17th, 2024, we are introducing a lower pricing for Voice Intelligence transcriptions and Language Operators. Check the new pricing here.

For more details on how to get started with Voice Intelligence, check out our documentation.

Voice Intelligence uses artificial intelligence or machine learning technology. By enabling or using any of the features or functionalities within Voice Intelligence that are identified as using artificial intelligence or machine learning technology, you acknowledge and agree that your use of these features or functionalities is subject to the terms of the Predictive and Generative AI/ML Features Addendum.

For more information regarding which features use artificial intelligence or machine learning technologies, please refer to the Voice Intelligence documentation.