Twilio Solutions

Alerts and notifications

Drive engagement with alerts and notifications on the channels your customers prefer.

• Appointment reminders
  Set up automated appointment reminder emails, texts, or voice notifications to reduce no-show rates.
• Lead alerts
  Create real-time lead notifications via SMS, email, WhatsApp, or voice call so you never miss a sales opportunity.
• Mass texting
  Build a mass texting service to handle your largest messaging uses cases, quickly and at scale.

User verification and identity

Balance security and customer experience with mobile identity signals and multi-factor user authentication.

• Fraud prevention
  Discover ways to protect your business and customers from leading types of authentication-related fraud.

Marketing and promotions

Create engaging marketing campaigns that drive ROI across SMS, MMS, WhatsApp, email, and voice channels.

• SMS marketing
  Use text message marketing campaigns to drive ROI and customer loyalty.
• Customer surveys
  Learn what your customers are thinking and improve satisfaction with automated surveys delivered on their preferred channels.
• Mass texting
  Reach large customer bases reliably with bulk messaging for promotions, flash sales, and more.

Contact center

Deliver seamless, omnichannel sales and support interactions that improve agent efficiency and CSAT with real-time customer data.

• Interactive Voice Response (IVR)
  Implement a modern IVR that improves your customer experience and reduces the need for agent intervention through AI-based self-service.
• Call tracking
  Establish a modern call tracking solution to measure campaign effectiveness, accurately attribute calls, and assess caller sentiment.

Customer data activation

Enrich customer profiles, build high-performing audiences, optimize ad spend, and boost cross-sell and upsell with the Twilio Segment customer data platform (CDP).