Twilio Changelog

You can now retrieve the custom parameters set in your TwiML application from TVOCancelledCallInvite. With this addition, you can for example, display a missed call notification with the caller’s display name retrieved from the TVOCancelledCallInvite custom parameters.

For more information, refer to the API docs

This release is available here: [Dynamic Framework], [Static Library]

Voice Insights is now Generally Available. Voice Insights provides powerful data aggregation tools and detailed summaries to help understand call behavior in Twilio Console. The Insights Dashboard enables you to troubleshoot with precision, identify emerging issues, and understand call behavior trends. The call summary exposes call properties such as the carriers of the caller and callee, the SIP response, and whether or not quality impacting transport degradation was detected. These features are now included with every voice minute placed on the Twilio platform. Learn about Voice Insights by checking out our docs.

Additional advanced features are available in Console for $0.0025 per minute. Metrics provide time-series representation of call data and Events list call progress and Voice SDK state changes. You can enable Voice Insights advanced features here.

Please note - we will continue to maintain the preview API for Client call data until March 1, 2020. At that time we will cease responding to requests to any of the preview endpoints.

Using the new Zendesk CTI Flex integration, teams using Zendesk as their ticketing system can now interact with their customers across multiple communication channels and focus on solving customer issues instead of administering their account, by letting Flex take care of the ticket housekeeping, right from within the Zendesk UI.

This integration is Generally Available starting today and supports the following: search and screenpop, interaction logging, context switching, chat transcription, voice recording, and click to dial (beta).

You can add Flex to your Zendesk Support Domain by following the documentation here.

The new Media Streams API gives you access to the raw audio stream of your Programmable Voice calls by forking the audio stream in real-time and sending it to a destination of your choosing using websockets. Media Streams can be used for use cases such as real-time transcriptions, sentiment analysis, voice authentication, and more by sending the forked audio stream to your own application or a third-party service such as Google Cloud Speech-to-Text, Amazon Lex, or Gridspace Sift.

Learn more about this announcement, how to use it and Github code samples

Our real-time Email Validation API helps protect your sending reputation by validating email addresses before you send to them. Use detailed results from our machine learning-powered, mailbox provider-friendly API to alert subscribers of possible typos while they’re still in the signup form and protect your sending reputation by decreasing the risk of your email bouncing. Currently available for free to Pro and Premier Email API plans while in Beta. Learn more about this announcement, how to use it, and the future pricing.

Our new serverless REST API makes it easy to deploy code to Twilio Functions, our serverless code execution environment, and Twilio Assets, our static file hosting service. This new API allows code written in NodeJS and static asset files to be created locally and deployed to the Twilio Serverless environment. The REST API can be used directly with the Twilio helper libraries, or via the Twilio CLI and the Twilio Serverless Toolkit.

Existing Functions and Assets are incompatible with the new API, but they will remain accessible via the web Console as they are today.

To find out more and get started with the new API, visit the new Runtime section of the Twilio docs.

The Flex Plugin Builder v3 is now in Beta. This release enables you to build and deploy your plugins directly from the CLI by leveraging the Functions & Assets API. You can integrate the release of your hosted Flex plugins within a CI/CD pipeline.

To opt into the newest version, check our upgrade guide for using the Plugin Builder.

To help you manage two-way communication with your customers, today we released a new API called Twilio Conversations. Using Conversations, it's easy and quick to build cross-channel messaging applications: SMS to WhatsApp, SMS to Chat, or any other combination. Twilio even exchanges Media for you automatically — no need for webhooks!

Conversations is open to anyone with a Twilio Account. Head over to the documentation to learn more and give it a try.

The Twilio Command Line Interface (CLI) is a new open-source tool to unleash all the power of Twilio from the command line. All of Twilio's REST APIs are supported. The CLI makes it easy to do common tasks like purchase and manage phone numbers, view your SMS and call logs, view Debugger logs, and much more. Visit the docs here to get started.

Autopilot is now Generally Available. Autopilot lets you build, train and deploy AI-powered bots on any communications channel that can interface seamlessly with contact center platforms like Twilio Flex.

The following features are now available in the GA release: pre-built bot templates, speech recognition optimization, new training interface in Console, event webhooks, Simulator to test and troubleshoot your bots, and Custom Channel to let you build bots on custom-built or 3rd-party chat platforms. Learn more here.