Twilio Changelog

Today, we are excited to announce that Voice calling in Twilio Frontline is available in Public Beta. Your team now has the ability to easily enable and access Voice capabilities within your Frontline application on iOS or Android.

You can read more about this launch on our blog, and if you’re ready to start building, dive into our docs.

Two new video room timeout parameters, empty_room_timeout and unused_room_timeout, have been added to the video rooms REST API to allow you to better manage the lifecycle of a video room.

The empty room timeout specifies how long a room will remain active after the last participant leaves, while the unused room timeout specifies how long a room will remain active if no one joins. Both values are set upon room creation and operate independently. The new maximum value for both parameters is 60 minutes and the default value remains five minutes.

These values are only configurable for rooms created with the REST API and can be applied to WebRTC Go, Peer-to-Peer, and Group Rooms. For rooms created via the Ad-hoc method, these values are zero by default and cannot be changed.

For more information on configuring room timeouts, view the Video Rooms REST API documentation.

You can now configure a large number of Super SIMs with just a few clicks in Console. Supported operations include changing the status of a list of SIMs (e.g., setting to Active, Ready, or Inactive) and batch-assigning them to a target Fleet. This can be done all in one go instead of updating each SIM one at a time.

You do not have to wait for the updates to complete to continue using or leave Console. When you trigger a Bulk Action, a Bulk Action resource will be created and updated as the individual SIM updates finish. Upon completion, you will receive an email on the address listed on your user settings. In addition, you can view a report in Console detailing which SIMs, if any, could not be modified. Each of these will have a corresponding error message, allowing you to follow up.

Check out our docs to learn more about how to perform a Bulk Action to update multiple Super SIMs in Console.

Downloadable Super SIM® eSIM profiles is now in Public Beta. With the eSIM support, you can now acquire a Super SIM profile via REST API and then download the reserved SIM profile from Twilio’s SM-DP+ server to your eSIM/eUICC-enabled IoT device.

Twilio currently supports Consumer Profile eUICC SIMs. In order to download a Super SIM profile, your device must have a Consumer Profile eUICC SIM (in any form factor) and the Local Profiles Assistant (LPA) software on the device. Please see Consumer Profile eSIMs for IoT devices for more details on device requirements and the Super SIM eSIM profile resource documentation.

Voice Insights Advanced Features and Voice Trace status can now be programmatically managed via the Settings API.

Voice Insights Advanced Features and Voice Trace status can now be programmatically managed via the Settings API.

The Messaging area in the Flex Console is fully overhauled, both in terms of design as well as backend implementation. This improves usability and aesthetics of the Administrator experience, as well as fixes some long-standing issues.

Find the new UI under Flex > Manage > Messaging.

Notable changes include:

• The UI is restructured between multiple tabs for easier navigation and reduced clutter. Find the improved version of "Unregistered numbers" in the SMS Numbers tab.
• All Addresses (aka Flex Flows) can be created via the Create Address form. Additionally, SMS Addresses can be created via the SMS Numbers tab.
• WebChat addresses can now also be created via the UI.
• When creating new SMS Addresses, phone numbers can now be searched (by entire number or by partial search).
• The new UI is not affected by the issue of registered numbers sometimes showing up as unregistered.

It is now possible to edit the addional website, business vertical, and about fields for your WhatsApp Senders within the Twilio Console.

1. Click here or navigate to Messaging > Senders > WhatsApp Senders.
   
2. Click "Edit Sender" on the sender you wish to update.
3. Under "Business Profile Information", you may now add or update the additional website, business vertical, or profile about fields.

Now you can more easily scale your low-code Voice and Messaging applications with Studio Subflows!

• Reduce complexity when managing large Studio Flows by breaking them down into smaller parts.
  
• Shorten Flow-publishing times by reusing portions of Flows that are common across multiple Flows.
• Increase operational efficiency by handling calls and messages with the most relevant Subflow.

Studio Subflows is now generally available to all Twilio accounts.

To learn more, check out the Subflows docs or try it out in Twilio Console now!

This release of Flex UI includes Real-Time Queue Monitoring GA. This feature displays real-time metrics that are useful for managing queues during the day. We have added new default metrics - number of handled customers, number of abandoned customers, and SLA. The SLA shows the percentage of waiting customers that were connected to an agent within a desired target time. Developers can programmatically add additional metrics to extend this dashboard.