Twilio & the General Data Protection Regulation (GDPR)

Twilio’s GDPR commitment

GDPR is an opportunity to build a stronger data protection foundation for the benefit of all. Twilio is committed to ensuring that our platform is GDPR-compliant.

Illustration of Twilio’s GDPR commitment to build a stronger data protection foundation.

What we’re doing


We have a data protection core team comprised of senior members of the Legal, Data, Security, and Architecture teams, dedicated to ensuring that Twilio is GDPR‑compliant


We updated our terms for GDPR. We’ve made a new addendum part of our Terms of Service, which reflects GDPR standards.


For every new product and enhancement, we proactively apply the Data Protection by Design principles.


We apply GDPR standards to all data not just EU personal data. That way, you will be well positioned with data protection regulatory frameworks around the world.



Resources to help you stay on top of your GDPR game.

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Addendum Form

Our data processing addendum contains revised terms and additional provisions for protecting personal data.

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Learn how Twilio is tackling GDPR compliance and about our overall approach to data protection.

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Understand how GDPR may affect your business and learn what you need to do to be in compliance.

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Blog Kit

Stay up to date on GDPR news with the latest entries from the Twilio Blog.

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Are you prepared for the upcoming deadline for compliance with the General Data Protection Regulation (GDPR)?

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Binding Corporate Rules

Find out more about Twilio’s BCRs, which enable the transfer of personal data to Twilio group members across borders in compliance with EU data protection law.

Security and certifications


Third-party assurance that Twilio has implemented security best practices on your behalf.

ISO 27001

Privacy Shield

Cloud Security Alliance

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The Twilio advantage


Communicate reliably

Experience a 99.95% uptime SLA made possible with automated failover and zero maintenance windows.

Planet Earth

Operate at scale

Extend the same app you write once to new markets with configurable features for localization and compliance.

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Many channels

Use the same platform you know for voice, SMS, video, chat, two-factor authentication, and more.

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No shenanigans

Get to market faster with pay‑as‑you‑go pricing, free support, and the freedom to scale up or down without contracts.