Resource Center

Simplifying the Digital Customer Experience

In this episode, Jim Jackson, EVP & CMO at Hewlett Packard Enterprise discusses the importance of a customer-first approach, principles for responsible AI adoption, and implementing the right infrastructure for a seamless customer experience.

Modernizing Out-of-Home Advertising and Customer Journeys

In this episode, Dan Levi, EVP and CMO at Clear Channel Outdoor, discusses understanding consumer journeys, the role of out-of-home advertising in driving conversions, and the need for adaptability to optimize brand performance.

Harnessing Community to Drive Growth

In this episode, Mark Booth, CMO at Domo, discusses how community can improve LTV and your bottom line, the role of AI in ensuring customer data security and privacy, and the importance of listening to customer feedback.

Balancing Self-Service and White Glove CX

In this episode, Tom Studdert, Senior Vice President of Customer Experience at Payscale, discusses parallels between education and customer experience, mapping the customer journey and maturity curve, and strategies for measuring adoption.

Process-First = Customer-First

In this episode, Gino Palozzi, Chief Marketing Officer at DailyPay, discusses process over technology, who should be setting AI guidelines, and why B2B is becoming more like B2C.

The Age of AI-Driven Customer Delight

In this episode of Twilio's Builders Wanted podcast, Guneet Singh, VP of Customer Experience & Care at AppFolio, discusses the role of customer experience in an organization, implementing effective feedback loops, and balancing AI and human interaction.

Scale Your Impact with AI-Powered Engagement

Explore how social impact organizations – including healthcare, education, humanitarian aid and the public sector – can leverage Twilio's AI-powered engagement solutions to drive intelligent interactions and achieve scalable program outcomes. And learn how to strategically implement AI to accelerate engagement goals and create significant impact.

How AI Reduces Friction in Marketplaces

In this episode, Llibert Argerich, CMO of Thumbtack, discusses the challenges of building a frictionless customer journey, the need for human interventions in AI, and how cross-functional teams help drive the holistic customer experience.

Making the Most of Customer Data with a Flexible Enterprise

In this episode of Twilio's Builders Wanted podcast, Glenn Vanderlinden, Co-founder at Human37, discusses bridging departments to create a consistent customer experience, focusing on the boring parts of AI to drive results, and making the most of customer data with a flexible enterprise.

The Art of Simplicity: AI, Brand Perception, and CX with Gabrielle Boko, CMO of NetApp

In this episode of Twilio's Builders Wanted podcast, Gabrielle Boko, Chief Marketing Officer at NetApp, discusses AI as a competitive differentiator, NetApp’s brand refresh and the sustainability of AI.

Data Collaboration: Privacy, Clean Rooms, and Interoperability with Dana McGraw, SVP of Data and Measurement Science at Disney Advertising

In this episode of Twilio's Builders Wanted podcast, Dana McGraw, SVP of Data and Measurement Science at Disney Advertising, discusses how data collaboration is evolving, the importance of interoperability, and the ins and outs of Disney’s Audience Graph.

Building Flexible Data Architectures for Enhanced Customer Engagement with Kevin Niparko, VP of Product for Twilio Segment CDP

In this episode of Twilio's Builders Wanted podcast, Kevin Niparko, VP of Product for Twilio Segment CDP, discusses future proofing organizations to take advantage of AI breakthroughs, accelerating time to value, and solving problems through data strategy alignment.