Resource Center

Making the Most of Customer Data with a Flexible Enterprise

In this episode of Twilio's Builders Wanted podcast, Glenn Vanderlinden, Co-founder at Human37, discusses bridging departments to create a consistent customer experience, focusing on the boring parts of AI to drive results, and making the most of customer data with a flexible enterprise.

Playbook for a Modern IVR

Press 1 for a better customer experience.

The Art of Simplicity: AI, Brand Perception, and CX with Gabrielle Boko, CMO of NetApp

In this episode of Twilio's Builders Wanted podcast, Gabrielle Boko, Chief Marketing Officer at NetApp, discusses AI as a competitive differentiator, NetApp’s brand refresh and the sustainability of AI.

Data Collaboration: Privacy, Clean Rooms, and Interoperability with Dana McGraw, SVP of Data and Measurement Science at Disney Advertising

In this episode of Twilio's Builders Wanted podcast, Dana McGraw, SVP of Data and Measurement Science at Disney Advertising, discusses how data collaboration is evolving, the importance of interoperability, and the ins and outs of Disney’s Audience Graph.

Unveiling the future:Redefining user authentication and fraud mitigation

Explore the complexities of fraud prevention and cutting-edge technologies that can help safeguard your business and consumers.

The User Authentication Decision Maker’s Guide

Fake users pose a reputational and expensive risk for your business. Learn how to protect your business—and your users—with the right user authentication solutions.

Building Flexible Data Architectures for Enhanced Customer Engagement with Kevin Niparko, VP of Product for Twilio Segment CDP

In this episode of Twilio's Builders Wanted podcast, Kevin Niparko, VP of Product for Twilio Segment CDP, discusses future proofing organizations to take advantage of AI breakthroughs, accelerating time to value, and solving problems through data strategy alignment.

2023 State of Customer Engagement Report

Learn about the latest digital customer engagement trends from more than 4,700 business leaders and 6,000 consumers across the globe.

2024 State of Customer Engagement Report

Learn how brands are adopting AI to offer fully connected experiences and how customers are responding.

Bridging the Trust Gap: Culturally Intelligent Strategies for Brand Resonance with Dr. Anastasia Kārkliņa Gabriel, Senior Insights Lead at Reddit

In this episode of Twilio's Builders Wanted podcast, Dr. Anastasia Kārkliņa Gabriel, Senior Insights Lead at Reddit, discusses the nuances of inclusive marketing, the importance of cultural intelligence, and fostering trust through co-creation.

2024 guide to scaling you SMS messaging solutions

Learn how to grow your digital reach and build customer loyalty through SMS and messaging channels

The Evolution Of Marketing Technologies

Learn just how much marketing has changed in the last few centuries.