Resource Center

Ebook: Appointment Outreach

Deep-dive into enhancing patient engagement with scalable, omnichannel notifications tailored to their preferences.

Cookbook: Humanitarian Response

Learn from five nonprofits activating humanitarian response programs with digital communications.

Unveiling the future:Redefining user authentication and fraud mitigation

Explore the complexities of fraud prevention and cutting-edge technologies that can help safeguard your business and consumers.

The User Authentication Decision Maker’s Guide

Fake users pose a reputational and expensive risk for your business. Learn how to protect your business—and your users—with the right user authentication solutions.

5 Best practices for seamless & secure user onboarding

When building an onboarding process that satisfies customers and keeps both their accounts and your platform safe and secure from day one, consider the best practices outlined in the rest of this guide.

Close the Trust Gap

Discover what 1000 individuals and 500 business leaders in the US had to say about trust, customer engagement, and unlocking business value. Learn what actions you can take today to close the trust gap.

The Executive Leader’s Guide To Customer Trust

How to Build Omnichannel Communications that Increase Loyalty

State of Digital Identity Fraud

Fraudulent activities not only affect your company's bottom line but can also harm customer trust and damage your reputation.

The Rising Cost of Fraud Webinar

Learn about how fraud has transformed in modern times and how you can combat fraudulent attempts by utilizing Twilio's 2FA and Verify.

User Authentication & Identity in a physical to digital world: Choosing a verification process that's right for your business

Explore the pros and cons to each account verification process and deciding which is right for your business.

Secure Interactions with Two-Factor Authentication

Western Union Business Solutions shares their experience adopting Twilio's user verification API, and how to decide whether to build or buy.

Verification Beyond SMS Whitepaper

Explore the challenges of verifying users via SMS, other ways to verify users, and recommendations for selecting the right verification method.