Product changelog and announcements

Twilio has deprecated the ability to register new Starter Brands due to updated registration requirements from The Campaign Registry (TCR). As a result, the option to create or update Starter Profiles or Brands is disabled in the Twilio Console and APIs. API requests to create or update Starter Profiles will fail with error code 22404; API requests to create or update Starter Brands will fail with error code 21726.

Previously registered Starter Brands and Campaigns are subject to new data validation requirements. Any campaigns and brands that do not meet those requirements will be deleted by Twilio on behalf of customers starting Nov 3rd.

Customers with Tax IDs are requested to register for A2P 10DLC using the Low Volume Standard Brand or Standard Brands options.

For more information, please check out our recent blog post which explains the process for new registrations and the criteria for keeping existing registrations.

Reusable Tracking Plans & Libraries includes two new features: Property Library Syncing and Duplicate Tracking Plans & Libraries. Both beta features are available to all customers with access to Protocols.

Property Library Syncing enables Protocols users to apply changes made to a Property Library across any synced Tracking Plan.

Duplicate Tracking Plans enables Tracking Plan users to duplicate existing Tracking Plans and libraries.

For more information, see Property Library Syncing and Duplicate Tracking Plans & Libraries.

This month, Bento released a new integration with Segment, which is in beta as of September 21.

For more information, see the Bento Destination documentation.

For questions and support on Destinations, please reach out to the Destination partner. 

The Developer Portal is the place where partners go to manage their integrations with Segment.

Once invited, partners can log into the Developer Portal where they can view their integration’s status, manage their integration’s catalog metadata, and invite additional team members to join their team. This feature is only available for partners.

For more information, see Segment's Developer Portal.

In this version of Flex UI we have updated the Status Report, formerly known as the Debugger UI, to now include a summary of Flex UI's operation status for each user. The Status Report is now available in GA and includes debugger logs, Twilio service status information and whether Flex UI is running in degraded mode.

Find out more about the updated Status Report on the Troubleshooting Flex UI page.

We have added two new speech recognition models to <Gather>: experimental_conversations and experimental_utterances. Experimental models are designed to give access to the latest speech technology and machine learning research, and can provide higher accuracy for speech recognition over other models, but do not support all languages and lack some features like confidence scores.

The Deepgram Transcription Add-Ons are now available in Twilio’s Marketplace catalog. With them, developers can unlock the value of post-call recordings leveraging Deepgram’s AI speech recognition models’ accuracy and performance. There are two Add-Ons offering transcriptions with Basic and Enhanced models respectively. To learn more about these Add-Ons and how to enable it for your application, visit the Marketplace Deepgram Base Transcription and Deepgram Enhanced Transcription Add-Ons in the Twilio Console.

Segment Data Lakes for Azure is available to all users on business tier plans.

Segment Data Lakes for Azure makes it easy to build and maintain a customer data lake by landing optimized and schematized behavioral data in Azure Data Lake Storage Gen 2.

For more information, see Segment Data Lakes Overview.

Effective October 1, 2022, usage for Conference, Voice Insights Advanced Features, and BYOC connectivity minutes will round up to the next minute. Your usage has been underbilled due to an error in our systems that calculate Conference, Voice Insights Advanced Features, and BYOC connectivity usage. We’ll absorb the historical cost of our error and you’ll see updated billing on your invoice starting October 1, 2022.

Most Twilio Voice products are usage-based and round up to the minute by default. There are no partial minutes; for example, a call that is 1 minute and 18 seconds is charged for 2 minutes. However, your contract may stipulate sub-minute billing for some billable items.

Flex projects include Conference and Voice Insights Advanced Features as part of the Fair Usage Policy and should not expect to see price increases for in-quota usage.

Effective October 1, 2022, usage for Voice Insights Advanced Features minutes will round up to the next minute. Your usage has been underbilled due to an error in our systems that calculate usage. We’ll absorb the historical cost of our error and you’ll see updated billing on your invoice starting October 1, 2022.

Most Twilio Voice products are usage-based and round up to the minute by default. There are no partial minutes; for example, a call that is 1 minute and 18 seconds is charged for 2 minutes. However, your contract may stipulate sub-minute billing for some billable items.