Twilio Changelog

Cloud calling solution provided by Zoom Phones has support for “bring your own carrier” (BYOC) giving ZoomPhone customers access to a range of PSTN connectivity services to fit their business needs. You can leverage global SIP trunking services from third-party providers, including Twilio, and realize geographic coverage, pricing, flexibility and other advantages.

This release increases the security of the Zoom Phones BYOC to Twilio Elastic SIP Trunking Interconnection to use Secure Real-time Protocol (SRTP) to encrypt media and Transport Layer Security (TLS) to encrypt signaling.

If you're configuring your Elastic SIP Trunk to interconnect to Zoom Phones BYOC, please ensure you enable Secure Trunking. To learn more about how to configure your Elastic SIP Trunk please see here.

Flex-Salesforce integration v1.3.1 and Flex-Zendesk integration v1.2.0 introduce the use of Flex Native Outbound Dialing for its click-to-dial feature. Check our migration guides for Salesforce and Zendesk integrations to see how you can upgrade your integration.

Twilio SendGrid now offers the ability to segment contacts based on their engagement with your automated emails. For more information, visit our Knowledge Center.

We have updated all Flex projects that use Automatic Updates to Flex UI 1.21.

This release of Flex UI introduces new filter options for the Teams View. With Hidden Filters, your developers can control which users each supervisor is able to view and manage. This is useful if you want a supervisor to only manage their team, instead of being able to view all agents by default.

Other notable changes:

• Flex UI API Reference now includes the list of component children for dynamic components (with information such as key, condition, type, alignment and description)

For a full Flex UI 1.21 changelog, visit the Flex UI release notes.

Reminder: You can pin to individual versions of the Flex UI or manage your Automatic Updates within the Flex Admin UI.

Starting October 14, Deleting a Message log will also automatically remove any Media objects associated with that message. This allows a more intuitive experience when customers issue delete requests on messages containing media. The change will apply to all messaging channels supporting media including MMS, WhatsApp and Facebook Messenger.

More details of the changes to coming message records and media availability are published here.

Twilio <Pay> now enables PCI-Compliant contact center payment use cases with the launch of Agent Assisted <Pay>. Developers can build payment flows that allow agents to securely capture caller payment information during a voice conversation using the Agent Assisted <Pay> API. This launch extends Twilio’s existing support for IVR payments via our PCI DSS compliant Voice platform, <Pay> TwiML, and integrations with <Pay> connectors to Agent Assisted payments.

When leveraging the Agent Assisted <Pay> feature within their contact center (including Flex), agents control the payment flow and guide callers by requesting payment information one at a time (e.g., payment card number, expiration date, security code). Agents can continue to converse with callers but will not hear their DTMF, ensuring the security of the payment information. For additional details visit the Agent Assisted <Pay> blog post.

Get started with Agent Assisted <Pay> APIs. Learn more about PCI Compliance, <Pay>, capturing IVR payments, and PCI Recordings.

All new Functions and Assets UI is now available. The new Functions Editor brings together Functions, Assets, Logs and Settings in single intuitive design for an effective development experience. This UI utilises Functions and Assets API and delivers a seamless experience between UI and API. Previous version of Functions Editor continues to be available under Functions (Classic).

Check out the docs or try it out now in Twilio Console!

Trunking Termination Calls per Second (CPS) refers to how many new SIP Trunking call setups are allowed in one second for Trunking Termination calls (outgoing traffic from your communications infrastructure to the PSTN). Twilio, by default, provides the ability for you to place 1 CPS per Trunk per Region (see limits).

With this release you are now able to immediately increase your Trunk CPS settings per region (up to 15cps) in the Console, under the specific Trunk, under Termination settings.

Twilio Conversations (Chat and SMS channels), Programmable Chat, and Twilio Sync can now be used to develop compliant healthcare applications that contain protected health information (PHI) for organizations that are subject to the Health Insurance Portability and Accountability Act (HIPAA). Twilio will sign Business Associate Addendums (BAA) with covered entities and business associates for HIPAA Eligible Products and Services.

Learn more about how to build on Twilio for HIPAA compliance.

Android AudioSwitch is now Generally Available. This Android library reduces the complexity of adding support for audio routing and device selection in an Android app. You can now integrate AudioSwitch into your app with just a few lines of code. It handles audio routing and selecting built-in, wired, or Bluetooth headsets seamlessly.

Learn more about AudioSwitch in our blog post and check out our open source repository here.