Twilio Changelog

Twilio Elastic SIP Trunking now allows you to record two distinct channels, one per party in the conversation. Visualize and focus on one party at a time while you analyze customer conversations and evaluate agent performance. These will be saved to the same Recordings Log as your other recordings. You can enable this feature on each of your individual trunks.

For more details, visit our Elastic SIP Trunking documentation guide.

Voice Insights call summaries now include the Application Name and Application Version provided by your app starting in Twilio Client JS SDK 1.11.0, Voice iOS SDK 5.1.1, and Android SDK 5.0.2. This information can be used to correlate Insights events with the application that is generating them which is useful for debugging purposes in cases where multiple versions are deployed, or when performing A/B testing.

See the Voice Insights Call Summary API docs for more information.

We have updated all Flex projects that use Automatic Updates to Flex UI 1.22.

This release of Flex UI and WebChat UI introduces the public beta version of chat attachments. Chat attachments now include drag-n-drop for your files, and you can compose a single message with both text and an attachment. For a complete overview of the feature and developer guides to programmatically customize the experience, check out the chat attachment docs.

Other notable changes:

• Flex WebChat UI CDN bundle size has been reduced to 390kb.
• Real-time Queues View is now enabled for all accounts. For more details on this feature, visit our Real-time Queues View docs.

For a full changelog, visit client libraries release notes:

Flex UI 1.22

Flex Webchat 2.6

Reminder: You can pin to individual versions of the Flex UI or manage your Automatic Updates within the Flex Admin UI.

You can now use the Super SIM API to transfer Super SIMs that have not yet been activated to and from your Subaccounts. This allows you to order Super SIMs on one account and transfer them to subaccounts, which each may represent one of your end customers, as needed before activating them.

Please refer to the documentation for more details.

Twilio customers often want to understand the details of the usage behind the billing line items. Usage Insights will allow users with Owner, Administrator or Billing roles to view this detail in the Twilio Console.

To view, navigating from the usage page by clicking on the usage categories, or by navigating directly to the view across categories.

Twilio is releasing Deletable Regulatory Objects to make regulatory information management easier. This new functionality allows customers to delete unwanted Regulatory Bundles, Supporting Documents, and End-Users from the Twilio web Console and the Public API.

Workforce Management systems can now distinguish between inbound and outbound traffic when gathering agent adherence data. The Flex Real-Time Adherence feed automatically provides a direction attribute for voice interactions. Flex developers can also add a custom direction attribute to tasks for non-voice interactions

Deleting a Message log will now automatically remove any Media objects associated with that message whenever applicable. For media objects that are associated to multiple messages, Twilio will continue to store a copy until all messages refering to the media object are deleted. This allows a more intuitive experience when customers issue delete requests on messages containing media. The change will apply to all messaging channels supporting media including MMS, WhatsApp and Facebook Messenger.

More details of the changes to message records and media availability and deletion are published here.

Customers will be able to view message logs in Console--and retrieve the resources via GET to the /Messages endpoint--for thirteen months after the message is created. This represents a significant change as these logs were permanently stored by Twilio and retrievable via Console and API indefinitely before this change.

If you view logs in Console there is no follow up action, but just be aware that messages will now only display logs for 13 months.

All past message records older than thirteen months will still be backed up within Twilio and available to be retrieved using the Bulk Export utility (except for media older than 13 months).

This change will be reflected as a Data Access Policy Setting of "400 days" in the Messaging Console Settings page. If you perform log extraction via API on a rolling basis, it is important to verify that you are pulling the logs at a frequency that will remain unaffected by this change.

In case there is an urgent need to access older data via the API, customers may contact support for case-by-case extensions till Oct 31, 2020.

The Events and Metrics endpoints for the Voice Insights API are now GA and available for all Voice Insights Advanced Features customers.

These endpoints provide access to Voice SDK/call progress events and call quality metrics in near real time. Developers who consume these resources can discover emerging changes in call behavior reducing time to detection and improving time to resolution.

As part of this release, we have remapped the error codes from 15000 range to 17000 and made changes to pagination to support the encoded PageToken. We have also added an interval section of Metrics API response for Twilio Media Gateway edges.

For more information, see the docs.