Twilio Changelog

Following the release of Video Log Analyzer in Console, we have exposed a Video Log Analyzer API for retrieving Programmable Video Room and Participant details.

This resource allows developers to simplify troubleshooting and help identify commonalities in reported issues by programmatically retrieving critical metadata about Participant and Room behavior. The information provided includes: why a Participant left a Room, how the Room was ended, browser/operating system details, Participant error codes, and more.

For more information, see the docs.

Updating a Super SIM’s status to inactive now terminates any existing data sessions immediately and new connection attempts will be rejected. To resume using your Super SIM, change its status back to active to allow it to reconnect.

In TaskRouter, timestamps for TaskQueueEnteredDate will now provide millisecond precision. Although TaskQueueEnteredDate was already in the ISO8601 format yyyy-mm-ddThh:mm:ss.mmm, milliseconds were previously rounded to 000 in the event data.

To learn more about the TaskRouter Events resource, please refer to our documentation.

Voice Insights API responses have been updated to include edge location naming for Twilio's media and signaling edge.

Responses from the /Summary endpoint will include edge_location as part of the properties object; e.g. {carrier|client|sip}_edge.properties.edge_location. For Voice SDK calls it has also been added to {to.callee|from.caller}.sdk.edge_location.

Responses from the /Events and /Metrics endpoints will include edge_location as part of the edge metadata; e.g. {carrier|client|sip}_edge.metadata.edge_location. For Voice SDK Events it has also been added to sdk_edge.metadata.sdk.edge_location.

This information augments the deprecated region naming convention. For more information, see our docs.

Now you can easily search large Flows and jump to a specific widget in Studio. No more dragging and panning the canvas to find a widget!

To launch the search bar, click the magnifying glass or use the keyboard shortcut CMD + k for Mac and CTRL + k for Windows.

Type a partial name and select the widget from the search results to jump instantly to that widget.

Try it now in Studio!

Trunking Termination Calls per Second (CPS) refers to how many new SIP Trunking call setups are allowed in one second for Trunking Termination calls (outgoing traffic from your communications infrastructure to the PSTN). Twilio, by default, provides the ability for you to place 1 CPS per Trunk per Region (see limits).

With this release you are now able to set the Trunk CPS between 1 and 15 per region. This release will show the pricing changes as well. In addition, it is possible to schedule the effective date in advance when decreasing your Trunk CPS.

For details, please check our Trunk CPS documentation.

Verify’s push-based verification (authentication) channel has advanced from the Private Beta to the Public Beta release stage. With this release, the Push API and SDKs are now publicly available and ready to support production-scale workloads. Learn more about how Verify Push allows you to add a secure, cost-effective, and low-friction user verification feature into your Android or iOS mobile app, without requiring a phone number or email from your users.

Voice Insights Dashboard now allows users to filter based on whether Twilio detected silence on one of the streams in a call. This can be useful in diagnosing reports of dropped calls and one-way audio.

Twilio's media gateways can detect missing RTP streams or streams which contain only silence, and we will tag those calls as having contained silence in the Call Summary. Note that depending on your use case silent calls may be expected. For example, users receiving a one-time password frequently don't verbally respond, which Twilio may (appropriately) detect as silence.


For additional information, see our docs.

Twilio Verify and Lookup can now be used to develop compliant healthcare applications that contain protected health information (PHI) for organizations that are subject to the Health Insurance Portability and Accountability Act (HIPAA). Twilio will sign Business Associate Addendums (BAA) with covered entities and business associates for HIPAA Eligible Products and Services.

Learn more about how to build on Twilio for HIPAA compliance.

As your messaging volumes grow, you can now monitor the latency introduced in sending messages using the Latency Report in Messaging Insights. This can be particularly helpful in high-traffic times like promotions for Black-Friday, or emergency notification situations. The Latency Report is available to all Messaging Customers at no cost via the Messaging Insights console.

As part of the effort to increase transparency on Messaging Latency, there is now a new guide for scaling and two new filters available as part of Insights - latency buckets and time-ranges of 5-minutes and 4 hours. The blog with this announcement is available here.