Resource Center

Messaging for Action

How To Drive Massive Engagement with SMS and Chat

Nextdoor’s Krish Sailam: Driving Community Engagement Through Localization at Scale

In this episode of Twilio's Builders Wanted podcast, Kailey and Krish discuss driving community engagement through localization at scale, creating customer-centric user journeys, and escaping the data cesspool.

Twilio Accolades Book

Explore the real-world achievements and industry acclaim from the leader in Customer Engagement

State of Digital Identity Fraud

Fraudulent activities not only affect your company's bottom line but can also harm customer trust and damage your reputation.

The Ultimate Guide to Customer Segmentation

Learn how segmenting users based on values, needs, and behaviors can help your business send the right message to the right person at the right time.

Phy-gital Customer Engagement Strategies with Julie Roy, SVP & CMO of DSW

In this episode of Good Data Better Marketing podcast, Julie Roy, Senior Vice President and Chief Marketing Officer at DSW discuss the phy-gital customer experience, building loyalty through content and communities, and balancing brandformance

Customer Engagement Inspiration Guide

10 ways top businesses engage their customers to increase loyalty and drive revenue.

The State of Personalization 2022 | Twilio

Learn why nearly 3,500 businesses and consumers are saying attitudes and experiences with personalization have changed within the last 12 months.

Twilio for Retail: Top 10 Use Cases

Improve your customer acquisition cost and customer lifetime value.

5 Trends That Are Changing Customer Engagement

The 5 noteworthy trends that will define customer relationships in 2023 and beyond.

Creating the Future of Hybrid Healthcare

Explore hybrid healthcare uses cases: appointment management, virtual visits, patient education, and remote patient monitoring.

Scaling Growth with Hyper-Personalized Targeting

Watch the webinar to learn best practices for using Personas, how to build hyper-targeted real-time audiences and how to use the Personas Debugger for QA.