All Flex projects that use Automatic Updates upgraded to Flex UI 1.18

We have updated all Flex projects that use Automatic Updates to Flex UI 1.18.

This Flex UI release brings the following new features to Flex:

• Advanced Team View Filters: This feature allows supervisors to search or filter agents by name and activity. You can also define custom filter criteria like teams or skills. Advanced Team View Filters is currently available as a Pilot feature. To enable it, visit the Pre-Release Features Page. You can learn more about this feature within our documentation.
• Outbound Dialing and Native Dialpad: This feature allows agents to place outbound calls, and developers can build click-to-dial capabilities. Outbound Dialing is currently available as a Public Beta and can be enabled via the Flex Settings page. You can learn more about this feature within our documentation.

For a full changelog, visit the Flex UI release notes.

Reminder: You can pin to individual versions of the Flex UI or manage your Automatic Updates within the Flex Admin UI.