Billing Changes for Voice Insights Advanced Features Usage

Effective October 1, 2022, usage for Voice Insights Advanced Features minutes will round up to the next minute. Your usage has been underbilled due to an error in our systems that calculate usage. We’ll absorb the historical cost of our error and you’ll see updated billing on your invoice starting October 1, 2022.

Most Twilio Voice products are usage-based and round up to the minute by default. There are no partial minutes; for example, a call that is 1 minute and 18 seconds is charged for 2 minutes. However, your contract may stipulate sub-minute billing for some billable items.