Facebook Messenger and Google Business Messages channels now available in Flex in Public Beta

Facebook Messenger and Google Business Messages channels are available for Flex Conversations in Public Beta. When configured, agents in your contact center can use these channels to send and receive messages from your customers. For information about how to enable these channels, see the documentation about using Flex with Facebook Messenger and Google Business Messages. 

To use Facebook Messenger and Google Business Messages channels, you must upgrade to Flex UI 2.4.0 or later. For more details about these features and other Flex UI 2.4.0 updates, see the Flex UI Release Notes for v2.x.x.