Twilio Changelog | Mar. 28, 2025
Twilio Legacy WhatsApp Templates Platform Deprecation
On April 1st, 2025, the WhatsApp Template Console Tab and Templates API will be deprecated. As part of the deprecation Twilio will implement brownouts for the product from April 1 to April 21. After April 22 WhatsApp templates sent with the legacy WhatsApp Templates product will no longer be able to be sent.
Customers will start to see 63016 errors if they continue sending templates without making the necessary changes. Sending WhatsApp templates using the body parameter will be deprecated. Customers need to migrate to Content Template Builder (formerly known as Content API and Content Editor) and change their how they send templates to use Content Sid and Content Variables to avoid a disruption.
Your Content Templates can be found in the Content Template Builder in Twilio console.
More information about the deprecation can be found in this support article.
The Brownout will follow the following schedule and will occur in 2, 4, and 6 hour blocks.
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April 1: 8AM - 10AM PDT |
April 2: 10AM - 12PM PDT |
April 3: 5PM - 7PM PDT |
April 4: 7PM - 9PM PDT |
April 7: 4PM - 6PM PDT |
|---|---|---|---|---|
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April 8: 8AM - 12PM PDT |
April 9 5PM - 9PM PDT |
April 10: 9AM - 1PM PDT |
April 11: 10:30AM - 2:30PM PDT |
April 14: 11AM - 3PM PDT |
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April 15: 11:30AM - 3:30PM PDT |
April 16: 8AM - 12PM PDT |
April 17: 12PM - 4PM PDT |
April 18: 9:30AM - 3:30PM PDT |
April 21: 10AM - 4PM PDT |