Messaging Data availability updated to 13 months

Customers will be able to view message logs in Console--and retrieve the resources via GET to the /Messages endpoint--for thirteen months after the message is created. This represents a significant change as these logs were permanently stored by Twilio and retrievable via Console and API indefinitely before this change.

If you view logs in Console there is no follow up action, but just be aware that messages will now only display logs for 13 months.

All past message records older than thirteen months will still be backed up within Twilio and available to be retrieved using the Bulk Export utility (except for media older than 13 months).

This change will be reflected as a Data Access Policy Setting of "400 days" in the Messaging Console Settings page. If you perform log extraction via API on a rolling basis, it is important to verify that you are pulling the logs at a frequency that will remain unaffected by this change.

In case there is an urgent need to access older data via the API, customers may contact support for case-by-case extensions till Oct 31, 2020.