Twilio Changelog | Jan. 29, 2024
New KYC Regulation for the UK Long Codes
The United Kingdom (UK) regulators are enforcing new Know Your Customer (KYC) requirements and guidelines for UK long codes. Twilio will collect KYC information through Regulatory Compliance (RC) bundles either in Console or through our API.
You’ll be able to submit UK RC bundles with this KYC information starting January 29, 2024, through API, and starting March 4, 2024, through Console
Important Dates:
- Starting May 27, 2024, any new UK long code purchase for messaging or voice will require an approved UK RC bundle.
- Starting September 30, 2024, all UK long codes will require an approved UK RC bundle to send messages or make voice calls.
For more info, see our docs:
Messaging
Phone Numbers
Voice