Upcoming changes to log availability for Messages

Starting October 14, 2020 you will be able to view message logs in Console--and retrieve the resources via GET to the /Messages endpoint--for thirteen months after the resource is created. This represents a significant change as these logs are currently permanently stored by Twilio and retrievable via Console and API.

Before this change goes into effect we will provide a Bulk Export utility in Console and via API. Bulk Export will generate S3 files containing one day of data per file and deliver the download link via webhook, email, or Console. Records older than thirteen months will only be able to be retrieved via Bulk Export.

If you view logs in Console there is no follow up action, but just be aware that messages will now only display logs for 13 months.

If you perform log extraction via API on a rolling basis, it is important to verify that you are pulling the logs at a frequency that will remain unaffected by this change.