Voice Insights Call Summary and Events Updates

Voice Insights Call Summary records now include the queue time parameter in properties.queue_time. Queue time is the estimated time between the API request to create a new call and when the call actually begins. Programmable Voice calls are queued when the rate of call creation via API exceeds the calls per second (CPS) setting of the account.

Warning-level events have been also updated to include the warning event trigger threshold and the detected values that resulted in the warning being raised by the SDK. These details are available under sdk_edge.metric.threshold and sdk_edge.metric.values and can help developers fine tune when to display visual indicators of quality degradation in their apps or identify calls whose performance exceeds a defined condition without needing to look at the underlying Metrics.

For more information see our Call Summary and Events docs.