Voice Insights Generally Available

Voice Insights is now Generally Available. Voice Insights provides powerful data aggregation tools and detailed summaries to help understand call behavior in Twilio Console. The Insights Dashboard enables you to troubleshoot with precision, identify emerging issues, and understand call behavior trends. The call summary exposes call properties such as the carriers of the caller and callee, the SIP response, and whether or not quality impacting transport degradation was detected. These features are now included with every voice minute placed on the Twilio platform. Learn about Voice Insights by checking out our docs.

Additional advanced features are available in Console for $0.0025 per minute. Metrics provide time-series representation of call data and Events list call progress and Voice SDK state changes. You can enable Voice Insights advanced features here.

Please note - we will continue to maintain the preview API for Client call data until March 1, 2020. At that time we will cease responding to requests to any of the preview endpoints.