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Guidelines

Hong Kong (HK)

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Locale Summary

Locale name

Hong Kong

ISO code
The International Organization for Standardization two character representation for the given locale.

HK

Region

Asia

Numbers Summary

Mobile Prefixes

+8529

Toll-Free Prefixes

+852800

National Prefixes

+85230, +85258

Hong Kong: Mobile Numbers
 

Requirements for Individuals

Information required

Documentation required

Acceptable Documentation
One of the following

Name

Provide in English and Chinese (if applicable)

Proof of Identity
  • Passport

  • Hong Kong ID card

  • Drivers License

Address

May be anywhere in the world. Supporting document must be issued in the last 3 months

Proof of Address
  • Correspondence with government departments:
    • Tax return
    • Student loan statement
    • Voter registration
  • Correspondence with banks or financial institutions:
    • Bank statement
    • Credit card account statement
  • Correspondence with public utilities:
    • Electricity bill
    • Water bill
    • Gas bill
  • Correspondence with operators of public telecommunications services:
    • Mobile telecommunications service bill
    • Fixed telephone service bill
    • Internet access service bill
    • Pay TV service bill

Date of Birth

Proof of Identity

  • Passport

  • Hong Kong ID card

  • Drivers License


Requirements for Businesses

Information required

Documentation required

Acceptable Documentation
One of the following

Business Name

Proof of Business Identity
  • Business Registration Certificate

Business Address

May be anywhere in the world. Supporting documents must be issued in the last 3 months.

 

Proof of Address
  • Correspondence with government departments:
    • Business Registration Certificate
  • Correspondence with banks or financial institutions:
    • Bank statement
    • Credit card account statement
  • Correspondence with public utilities:
    • Electricity bill
    • Water bill
    • Gas bill
  • Correspondence with operators of public telecommunications services:
    • Mobile telecommunications service bill
    • Fixed telephone service bill
    • Internet access service bill
    • Pay TV service bill

Business Registration Number

The number appearing on the official registration document

Proof of Business Identity
  • Business Registration Certificate

Business Website

Public facing website or verified social media account

 

Name of Authorized Representative

Proof of Authorized Representative Identity

  • Passport

  • Hong Kong ID card

  • Drivers License

Email of Authorized Representative

Authorized Representative's Birth Date

Proof of Identity

  • Passport

  • Hong Kong ID card

  • Drivers License

Hong Kong: National, Toll-Free Numbers
 

Requirements for Individuals

Information required

Documentation required

Acceptable Documentation
One of the following

Name

Proof of Identity
  • Passport

Address

Proof of Address

(must show name to demonstrate addressee is individual)
  • Correspondence with government departments (no more than 3 months old):
    • Tax return
    • Student loan statement
    • Voter registration
  • Correspondence with banks or financial institutions (no more than 3 months old):
    • Bank statement
    • Credit card account statement
  • Correspondence with public utilities (no more than 3 months old):
    • Electricity bill
    • Water bill
    • Gas bill
  • Correspondence with operators of public telecommunications services:
    • Mobile telecommunications service bill
    • Fixed telephone service bill
    • Internet access service bill
    • Pay TV service bill

Passport Number

Proof of Passport Number
  • Passport


Requirements for Businesses

Information required

Documentation required

Acceptable Documentation
One of the following

Business Name

Proof of Identity
  • Business Registration Certificate

Business Address

 

Proof of Address 

(must show name to demonstrate addressee is business)
  • Correspondence with government departments (no more than 3 months old):
    • Business Registration Certificate
  • Correspondence with banks or financial institutions (no more than 3 months old):
    • Bank statement
    • Credit card account statement
  • Correspondence with public utilities (no more than 3 months old):
    • Electricity bill
    • Water bill
    • Gas bill
  • Correspondence with operators of public telecommunications services:
    • Mobile telecommunications service bill
    • Fixed telephone service bill
    • Internet access service bill
    • Pay TV service bill

Business Registration Number

Proof of Business Registration Number
  • Business registration

For the benefit of all our customers, these guidelines are provided to help you comply with applicable requirements and to help ensure Twilio's platform remains compliant with global telecommunications ecosystem requirements. These guidelines represent our current understanding of common compliance requirements generally applicable to Twilio and its customers, and do not constitute legal advice. By posting these guidelines, Twilio makes no assurances regarding the legal compliance of your application built using our APIs. You are expected to understand and abide by all compliance obligations applicable to your specific application. You should check these pages regularly for updates as telecommunications ecosystem requirements continue to evolve and change, and the information below may be updated or changed without notice.