Guidelines

Indonesia (ID)

Locale Summary
Locale name	Indonesia
ISO code The International Organization for Standardization two character representation for the given locale.	ID
Region	Asia

Indonesia: Local Numbers

Requirements for Individuals

Information required	Documentation required	Acceptable Documentation One of the following
Name	Proof of Identity	National ID for Indonesian citizens Passport for non-Indonesians Residence Permit (KITAP/KITAS) for non-Indonesians
Identity Number	Proof of Identity Number as shown on the Proof of Identity	National ID for Indonesian citizens Passport for non-Indonesians Residence Permit (KITAP/KITAS) for non-Indonesians
Mother’s name or name of family register	No documentation required
Place and Date of Birth	Proof of place and date of birth	National ID for Indonesian citizens Passport for non-Indonesians Residence Permit (KITAP/KITAS) for non-Indonesians
Nationality	Proof of Nationality	National ID for Indonesian citizens Passport for non-Indonesians Residence Permit (KITAP/KITAS) for non-Indonesians
Address Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required.	Proof of Local Address	Government issued ID Utility bill Tax notice Rent receipt Title deed

Requirements for Businesses

Information required	Documentation required	Acceptable Documentation One of the following
Business Name	Proof of Business Name	Business Registration
Business Address Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required.	Proof of Local Address	Business registration Utility bill Tax notice Rent receipt Title deed
Name of Authorized Representative	Proof of Identity	National ID for Indonesian citizens Passport for non-Indonesians Residence Permit (KITAP/KITAS) for-non Indonesians

Indonesia: Mobile Numbers

Requirements for Individuals

Information required	Documentation required	Acceptable Documentation One of the following
Name	Proof of Identity	National ID for Indonesian citizens Passport for non-Indonesians Residence Permit (KITAP/KITAS) for non-Indonesians
Identity Number	Proof of Identity Number as shown on the Proof of Identity	National ID for Indonesian citizens Passport for non-Indonesians Residence Permit (KITAP/KITAS) for non-Indonesians
Mother’s name or name of family register	No documentation required
Place and Date of Birth	Proof of place and date of birth	National ID for Indonesian citizens Passport for non-Indonesians Residence Permit (KITAP/KITAS) for non-Indonesians
Nationality	Proof of Nationality	National ID for Indonesian citizens Passport for non-Indonesians Residence Permit (KITAP/KITAS) for non-Indonesians
Address May be anywhere in the world	Proof of Local Address	Government issued ID Utility bill Tax notice Rent receipt Title deed

Requirements for Businesses

Information required	Documentation required	Acceptable Documentation One of the following
Business Name	Proof of Business Name	Business Registration
Business Address May be anywhere in the world	Proof of Local Address	Business registration Utility bill Tax notice Rent receipt Title deed
Name of Authorized Representative	Proof of Identity	National ID for Indonesian citizens Passport for non-Indonesians Residence Permit (KITAP/KITAS) for-non Indonesians

Indonesia: Toll-Free Numbers*

Requirements for Individuals

Information required	Documentation required	Acceptable Documentation One of the following
Name	Proof of Identity	National ID for Indonesian citizens Passport for non-Indonesians Residence Permit (KITAP/KITAS) for non-Indonesians
Identity Number	Proof of Identity Number as shown on the Proof of Identity	National ID for Indonesian citizens Passport for non-Indonesians Residence Permit (KITAP/KITAS) for non-Indonesians
Mother’s name or name of family register	No documentation required
Place and Date of Birth	Proof of place and date of birth	National ID for Indonesian citizens Passport for non-Indonesians Residence Permit (KITAP/KITAS) for non-Indonesians
Nationality	Proof of Nationality	National ID for Indonesian citizens Passport for non-Indonesians Residence Permit (KITAP/KITAS) for non-Indonesians
Address May be anywhere in the world	Proof of Local Address	Government issued ID Utility bill Tax notice Rent receipt Title deed

*Numbers are not allowed for callback service.

Requirements for Businesses

Information required	Documentation required	Acceptable Documentation One of the following
Business Name	Proof of Business Name	Business Registration
Business Address May be anywhere in the world	Proof of Local Address	Business registration Utility bill Tax notice Rent receipt Title deed
Name of Authorized Representative	Proof of Identity	National ID for Indonesian citizens Passport for non-Indonesians Residence Permit (KITAP/KITAS) for-non Indonesians

*Numbers are not allowed for callback service.

For the benefit of all our customers, these guidelines are provided to help you comply with applicable requirements and to help ensure Twilio's platform remains compliant with global telecommunications ecosystem requirements. These guidelines represent our current understanding of common compliance requirements generally applicable to Twilio and its customers, and do not constitute legal advice. By posting these guidelines, Twilio makes no assurances regarding the legal compliance of your application built using our APIs. You are expected to understand and abide by all compliance obligations applicable to your specific application. You should check these pages regularly for updates as telecommunications ecosystem requirements continue to evolve and change, and the information below may be updated or changed without notice.