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Guidelines

India (IN)

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Locale Summary

Locale name

India

ISO code
The International Organization for Standardization two character representation for the given locale.

IN

Region

Asia

Dialing code
The dialing prefix used to establish a call or send an SMS from one locale to the given locale.

+91

Reachability
Can Twilio complete calls to numbers in this locale?

Inbound
Ability to call numbers. Calls are inbound from PSTN to Twilio numbers.

Outbound
 Ability to call non-Twilio numbers. Calls are outbound from Twilio to PSTN numbers.

Domestic
For calls within the locale

N/A

N/A

International
Can in-locale numbers be reached from outside the locale?

N/A

Yes

Toll-Free
Can in-locale Toll-Free numbers be reached from within the locale?

Yes

No

Outbound restrictions
Regulatory and/or Carrier restrictions on outbound calls made from Twilio to non-Twilio numbers in this locale

Outbound calls to India can only be made from international (non-Indian) numbers.

Outbound requirements
Conditions that must be met before outbound calls are allowed from Twilio to non-Twilio numbers in this locale

N/A

Best practices
Useful tips for best performance on outbound calls to non-Twilio numbers in this locale

Twilio recommends that customers review their proposed use-cases with qualified legal counsel to make sure that they comply with all applicable laws, in accordance with Twilio's Terms of Service (ToS). The best-practice guidance below is of a general nature, and is not to be taken as legal advice. 

 

Customers must gain consent from the call recipient to receive commercial communications related to the customer’s specific purpose, product or service. If consent is not obtained, the Telecommunications Regulatory Authority of India (TRAI) will consider such calls Unsolicited Commercial Communications (UCC), which is subject to blocking or account termination action for local law compliance purposes.  

 

The Department of Telecommunications (DoT) and TRAI manage a consumer portal for the recipients of UCC (and/or communications of a generally suspicious/fraudulent nature) to report voice calls that they did not consent to receive. This means the local authorities actively monitor for, and enforce, account blockings of  non-compliant use-cases.

 

Caller ID
Can Twilio complete calls to numbers in this locale?

Inbound
Inbound call receives originator's Caller-ID. Calls are inbound from PSTN to Twilio numbers.

Outbound
 Outbound call preserves sent Caller-ID. Calls are outbound from Twilio to PSTN numbers.

Domestic
For calls within the locale

N/A

N/A

International
Can in-locale numbers be reached from outside the locale?

N/A

+E.164

Toll-Free
Can in-locale Toll-Free numbers be reached from within the locale?

+E.164

N/A

DTMF

Inbound
Inbound call receives DTMF from PSTN. Calls are inbound from PSTN to Twilio numbers.

Outbound
Outbound call sends DTMF to PSTN. Calls are outbound from Twilio to PSTN numbers.

RFC.2833 format
Is RFC.2833 DTMF format supported?

N/A

Yes (Not guaranteed)

Emergency Calling
Calls are outbound from Twilio to Emergency (911/933) numbers.

Outbound
Ability to make Emergency Calls. Calls are inbound from PSTN to Twilio numbers.

Emergency services
Are calls to Emergency Services Numbers in the locale allowed over Twilio?

No

For the benefit of all our customers, these guidelines are provided to help you comply with applicable requirements and to help ensure Twilio's platform remains compliant with global telecommunications ecosystem requirements. These guidelines represent our current understanding of common compliance requirements generally applicable to Twilio and its customers, and do not constitute legal advice. By posting these guidelines, Twilio makes no assurances regarding the legal compliance of your application built using our APIs. You are expected to understand and abide by all compliance obligations applicable to your specific application. You should check these pages regularly for updates as telecommunications ecosystem requirements continue to evolve and change, and the information below may be updated or changed without notice.