ConversationRelay is now available in GA

<Connect><ConversationRelay> is a TwiML noun and Service Provider Interface (SPI) for building genAI-powered virtual agents. ConversationRelay makes voice AI integrations straightforward, so you can focus on delivering the self-service experiences customers expect without diving into the complexities of voice technology. It combines low-latency speech-to-text and text-to-speech capabilities with human-like conversational pacing, orchestration, and seamless interruption handling through a websocket API. Bring your own large language model (LLM) and let Twilio take care of the rest. 

New features included with this release:

• ElevenLabs is now the default TTS provider. A new TwiML param “elevenlabsTextNormalization” specifies whether or not to apply text normalization while using the ElevenLabs TTS provider.

• New TwiML param “reportInputDuringAgentSpeech” specifies whether your application receives prompts and DTMF events while the agent is speaking

• New TwiML param “debug“. Options are debugging, speaker-events, and tokens-played. The debugging option provides general debugging information. speaker-events will notify your application about agentSpeaking and clientSpeaking events. tokens-played will provide messages about what's just been played over TTS.

Check out the blog post to learn more. If you’re ready to dive right into code you can find the docs here. We can’t wait to see what you build!