Twilio Changelog

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The Real-Time Queues View is now available within Flex. Available to Flex supervisors and admins, this view displays real-time task and agent activity per queue. You can monitor the number of pending tasks, longest wait times, and available agents to track your contact center activity.

For more details, visit our user documentation. Our programmability guide details how to enable and customize the dashboard.

We now show usage details per subaccount on the CSV supplement to invoices. This enables you to analyze usage per product per country across subaccounts. This will help you track and reconcile your usage and spend better.

To show these details on the CSV supplement to invoices, we have also changed the order of columns in the CSV supplement, so take a look at the new format before you run your existing analysis scripts.

Starting with your Oct 2019 invoice, this new design is in public beta while we work on other improvements to the CSV. To learn more about your CSV supplement, please see Reading your CSV Supplement to Invoice.

We now group items on your invoice by product and country. We also calculate subtotals for you and place that information in the beginning of the product and country sections. This enables you to skim the invoice to see trends and subtotals without having to find where each section ends or do the calculations yourself.

You will find this design starting with your Oct 2019 invoice. This new design is in public beta while we work on other changes to the invoice design. To learn more about your invoice, please see Reading your Invoice.

Single Sign-On (SSO) for Flex is now Generally Available. Flex SSO is used to login each user into the Flex UI and it handles the authentication and authorization of all requests from Flex to Twilio's APIs.

Breaking Change: We have now deprecated our original SSO Login URL (preview.twilio.com/iam), and we recommend all users update their SSO configuration. Details on the required configuration changes are available in our migration guide.

Note: An earlier version of this update indicated the deprecated login URL would be disabled on April 1, 2020.

Flex now supports Single Sign-On Identity Providers that disallow iframed logins. For enhanced security, some services prevent accessing their login forms if they are loaded from within another webpage. If you embed Flex within another application, you can now safely launch your SSO login from a dedicated popup window and avoid iframe restrictions.

You can enable the 'Login Using Popup' feature and set your Single Sign-On configuration within the Twilio Console.

You can now use Flex Plugin Builder from within the Twilio CLI. The Twilio CLI allows you to manage your Twilio resources from your terminal or command prompt, and now it can trigger commands from the Flex Plugin Builder to create, test, and deploy your Flex plugins.

Visit our docs to get started with the CLI's Flex integration.

You can now use the Programmable Wireless APIs to transfer SIMs that have not yet been activated to and from Subaccounts.

Please refer to the documentation for more details.

Flex Administrators can now enable pilot and beta features within their Flex instance through the new Pre-Release Features Page in the Flex administrator view. Most Flex UI releases include a number of features and improvements that are enabled for all customers. This page lets you try out new features in Flex before they are Generally Available.

Pilot and Beta features are not covered by Twilio Support Plans or SLAs. You can learn more about support for pre-release features in our Help Center. Details on how to enable these features are available in our Pre-Release Features Guide.

This release of Video Android SDK introduces the ability to select the region to use when joining a Room. The default setting uses Global Low Latency (GLL), a latency based routing algorithm that selects the region with the least latency. If you don’t want to use latency based selection, you can specify any of the supported regions to connect to via this new API.

Refer to this guide for more information about region selection.

For full changelog, visit the Video Android SDK release notes.

This feature is already available for iOS. For more information, visit the Video iOS SDK release notes.