Product changelog and announcements

We are excited to announce the release of new NPA-NXX phone overlays scheduled for Q4 2024, with all overlays available by December 31, 2024. Twilio does not control these overlays or the deadlines. Twilio is making this information available solely for our customers’ convenience. Twilio may not have available phone numbers in every region where these overlays are released:

Trait Activation in Destination Functions is available to all users on Business Tier plans with Engage Foundations.

This feature enables you to pass Traits and Identifiers on the Segment Profile to Destination Functions used in your Engage flows, eliminating the need for calling the Public Profile API.

For more information, see the Trait Activation documentation.

You can now select permissions for Lookup, Voice Intelligence and Voice Insights APIs while creating a Restricted API Key on Console. The product already supports permissions for Studio, Voice, SIP, Messages, Regulatory Compliance, TaskRouter and Long Codes APIs.

Restricted API Keys allow you to decide which Twilio API Resources an API Key can access, and which action(s) the API Key is allowed to take on those API Resources.

Twilio SendGrid is introducing a new event webhook that updates customers when punitive actions are taken against a user or subuser such as a suspension or ban. These can occur when phishing, elevated spam or unusual activity is detected on the account. 

The Account Status Change webhook can be configured on the Webhook Settings page of the console or via API. Enabling this webhook will help speed up the resolution of any suspensions to your account or subusers. For more information about the Account Status Change webhook, refer to the Event Webhook Reference.

The LinkedIn Conversions API (CAPI) destination is now generally available.

Optimize and measure your LinkedIn ad campaigns by sending end-user conversion events to LinkedIn.

The Google Display and Video 360 destination, rebuilt on Destination Actions, is now generally available.

This destination lets you streamline activation of end-to-end ad campaigns under Google Marketing Platform.

The Marketo Static Lists destination, rebuilt on Destination Actions, is now generally available.

Sync profiles as a List to Marketo for your marketing campaigns from an Engage Audience, Linked Audience, or a Reverse ETL model.

For more information, see the Marketo Static Lists destination documentation.

Custom Domain is a managed service run by Segment, available to all Business Tier customers at no additional cost.

Custom Domain enables you to configure a first-party subdomain over HTTPS to track event requests through your domain instead of Segment’s default domain. This allows you to collect comprehensive first-party data and build a more complete view of your customer’s behaviors.

For more information, see the Custom Domain documentation.

Twilio is excited to announce the public beta launch of the Intelligent Discovery AI Assistant. This innovative Assistant enhances the Console UI by allowing users to interact with their messaging data using natural language. It offers comprehensive troubleshooting capabilities, provides personalized recommendations, and seamlessly connects to live support agents when necessary.

Twilio Messaging customers can now take advantage of our most advanced messaging traffic monitoring solution, Intelligent Alerts. With the use of anomaly detection models, Intelligent Alerts monitors messaging traffic in real-time looking for abnormal patterns in your error code volumes. Notifications can be configured within Messaging Intelligence pages.