Twilio Changelog

TaskRouter now offers dedicated properties in the Workflow filter target to improve support for use cases where the agent is already known, e.g., because the customer previously spoke to that agent (‘last agent routing’) or has an existing relationship with that agent / advisor (‘preferred agent routing’).

Developers can utilize properties for either the agent’s Worker SID or Worker friendly_name in a Workflow filter target and specify the respective value on the Task.

Utilizing this feature will yield significant performance improvements over the general evaluation logic and prevent latencies during routing and assignment of such Tasks.

To learn more about the TaskRouter Known Agent Routing feature, please refer to our documentation on Known Agent Routing.

We’ve implemented some updates to Twilio Account Insights within the console—bringing improved clarity and discoverability to insights and improving your experience for managing these insights. Billing, Reseller, and Audit Insights are now broken out as individual sub-items under Insights, in the left hand navigation of Console. These insights products are also discoverable via the “Search” function on our console. The previous Audit console interface now automatically redirects to the new Audit Insights location. All Twilio customers have access to these Insights; however, an Editions package is required in order to edit and/or save filters.

Programmable Chat Channels that are "public" can now be easily migrated to Twilio Conversations. Introducing: the Chat Channel Migration API! Previously, it was necessary to write a lengthy migration script for any "public" Channels that needed to be moved to Conversations. Now, you can change the type of the Channel from "public" to "private" with a single API call, which immediately makes them available in your Conversations application.

If you haven’t begun your migration to Conversations from Programmable Chat, time is running out! Follow this link to our Migration Guide to plan your switch. Read more about our sunsetting process for Chat.

Media Streams can now be started and stopped via API. This allows you to start a stream on a phone call and send that stream to a secure websocket. You can also stop streams started via the <Start><Stream> TwiML instruction.

For more information see our docs.

Beginning March 16, 2022, for new customers only, Twilio SendGrid will begin limiting category statistics on a seven-day rolling basis. This means all categories will be available for the first seven days. After seven days, the top 100 categories will be retained for free customers, and the top 1,000 will be retained for paying customers.

Customers who require access to all category statistics can use the Event Webhook to retrieve and retain the data on their own systems as long as they save it within seven days of first sending the event.

Twilio SendGrid accounts created before March 16, 2022 will continue to have access to all category statistics during this phase of our changes to the category statistics system. Limitations for existing customers are planned to begin in Q2 2022.

For more information about how this change works, please see the "Limitations" section of our "Working with Categories" documentation.

Many customers find that Unique Arguments, which are not limited, are the best solution for their needs. See the "Categories vs Unique Arguments: Benefits & Limitations" blog post to better understand these two tracking tools.

Previously, requests that Twilio made to <Pay> action callback URL or <Autopilot> action callback URL have included encoded parameters. Twilio will start decoding parameters in responses. Your application will need to be updated to be resilient to this upcoming change by March 31, 2022.

As of March 15, 2022, Twilio Group MMS is limited to existing accounts until further notice. Twilio accounts that created Group MMS before March 15, 2022 can continue to use the Group MMS feature.

If you are new to Group MMS and attempt to use it, you will receive an error message that the service is unavailable. We are sincerely sorry for any disruption this may cause. For any questions, please contact the Twilio Support team.

Customers can now keep up with the latest Regulatory requirements by updating their Regulatory Bundles through Public API and Console using the new action required compliance information update experience. The new compliance information update workflow allows customers to continue provisioning new phone numbers for a specified amount of time while updating a Bundle Copy and submitting to Twilio for review.

The Conference Summary and Participant Summary from Conference Insights is now available via Event Streams. Both summary records return useful metadata about the conference and its performance. For more information see our docs.

The Conference Summary and Participant Summary from Conference Insights is now available via Event Streams. Both summary records return useful metadata about the conference and its performance. For more information see our docs.