Product changelog and announcements

The LinkedIn Audiences destination, built on Destination Actions, is now in General Availability.

With this destination, customers can send Engage audiences to their LinkedIn Ads account. Benefits include OAuth support and the ability to sync multiple audiences using the same destination instance to better advertise to users on LinkedIn.

For more information, see Segment's LinkedIn Audiences documentation.

The Intercom Web and Cloud Mode (Actions) destinations are now in General Availability.

These new destinations allow customers to create leads, contacts, and companies in Intercom. Contacts and companies can be updated with their latest attributes and events. With this data, customers can personally communicate with their users with targeted content, behavior-driven messages, and conversational support.

Learn more in the documentation:

• Intercom Web (Actions)

• Intercom Cloud Mode (Actions)

The Salesforce Marketing Cloud (Actions) destination is now in Public Beta.

With this destination, customers can create contacts, store contact and event data in data extensions, and send API events to Salesforce Marketing Cloud. Benefits include batch support, flexible primary keys, and an API upgrade.

For more information, see Segment's Salesforce Marketing Cloud (Actions) documentation.

The HubSpot Web and Cloud Mode (Actions) destinations are now in General Availability.

With these destinations, customers can benefit from a number of improvements, including OAuth support, clearer mapping of data for an easier setup, and support for custom behavioral events.

Learn more in the documentation:

• HubSpot Web (Actions)

• HubSpot Cloud Mode (Actions)

The Webhooks (Actions) destination is now in Public Beta.

With this destination, customers can submit real-time user data to any webhook URL.

For more information, see Segment's public documentation.

The Adobe Target Web and Cloud Mode destinations, built on Destination Actions, are now in General Availability.

With these new destinations, customers will be able to send their first-party data to Adobe Target. From there, they can A/B test, construct audiences, and personalize user experiences, all based on the profile information collected and defined in Segment. Learn more in the documentation:

• Adobe Target Web

• Adobe Target Cloud Mode

On May 15, 2023, Segment will end support for Analytics React Native Classic, which includes versions 1.5.1 and older.

All customer tiers have access and can upgrade to Analytics React Native 2.0, which is lighter weight and more performant.

See the Analytics React Native 2.0 docs to learn more.

Studio now supports SSML tags when using Amazon Polly voices in Say/Play and Gather Input On Call widgets.

To enable SSML, select a default Polly voice from the Text-to-Speech Settings in Twilio Console or select one from the Voice dropdown menu on the Studio widget.

Add the SSML tags you wish to use directly in the Text to Say field.

We have updated all Flex projects that use Automatic Updates to Flex UI 1.32.

This release of Flex UI introduces a Degraded mode for Flex UI and improvements to Status Report. Now Flex UI will initialize with limited capabilities, even if some of the components like SDK’s (TaskRouter, Conversations, Voice or Sync) are down. The Status Report is now available in GA and includes debugger logs, Twilio service status information and whether Flex UI is running in degraded mode.

For more information check our documentation. Check how to enhance and customize queues monitoring programmatically.

For more details on this release, please visit the release notes for Flex UI.

Reminder: You can pin to individual versions of the Flex UI or manage your Automatic Updates within the Flex Admin UI.

We are excited to announce that Flex UI 2.0 is now available in GA.