Product changelog and announcements

We are excited to announce that we will be making some changes to the release stages of our Twilio Helper Libraries.

We are adding new Release Candidates (RC), which are a pre-release of a new major version of our helper libraries. RCs will follow the version pattern “X.0.0-rc.Y” where “X” is the current major version + 1 and “Y” is the Yth release of the RC. For example, the current version of the Twilio Java Helper Library is 8.30.0 and the first release of an RC for the next major version will be 9.0.0-rc.1.

Following the Release Candidate (RC), we will release a General Availability (GA) helper library version. This will be a new major version of a helper library, which will remove the pre-release identifier (e.g., 9.0.0). There are to be no expected breaking changes as part of the GA work, though there may be exceptions.

The Video Diagnostics App tests an end user’s ability to have a quality video call with Twilio Programmable Video. It runs through a series of tests to identify issues related to device and software setup, connectivity to the Twilio cloud, and network performance. Upon failed tests, it provides recommendations to help your users help themselves.

With this release, the Video Diagnostics app is now available for your use as
a Twilio-hosted web app. It can be used as part of your onboarding or support processes to assist in diagnosing end-user issues. This hosted version of the Video Diagnostics app supersedes the legacy network test tool (https://networktest.twilio.com/).

If you would rather customize the app and embed it into your application, the code is freely available as an open source ReactJS app and provides a reference for how to utilize Twilio’s RTC Diagnostics SDK and the Javascript Preflight API.

For more information on the Video Diagnostics application, check it out live by visiting https://video-diagnostics.twilio.com or learn more in the README.

Batching enables users to combine multiple events into a single API call.

The introduction of Batching for Destination Functions adds the capability to create new List-based Destinations. This includes commonly requested ad platforms such as Twitter Ads, Bing Ads, LinkedIn Lists, Criteo, and Commission Junction.

For more information, see the Destination Functions documentation.

The Snapchat Conversions API destination, built on Destination Actions, is now in Public Beta.

With this destination, customers can pass web, app, and offline events from Segment directly to Snap. Events are sent server-side and can be used to measure campaign performance and incrementality.

For more information, see Segment's Snapchat Conversions API documentation.

The Twilio Programmable Voice <Say> TwiML Text-to-Speech verb now supports additional Amazon Polly Neural Voices for the following languages: Portuguese (Portugal) (pt-PT), Portuguese (Brazil) (pt-BR), German (Austria) (de-AT), Spanish (Mexico) (es-MX), and Catalan (Spain) (ca-ES).

You can try the new enhanced voices in your voice applications by selecting them in the Text-to-Speech section of the Twilio Console, by setting them in your TwiML <Say> attributes, or by configuring the Say/Play Widget in Studio. For more information on the voices and on pricing, please visit Twilio Text-to-Speech docs.

The Call Annotation API allows customers to programmatically provide subjective experience details including call quality issues, spam labeling, and customer-internal tags and metadata. Customers can use the Call Annotation API to update the call summary records during or after a call. Annotations can be updated as long as the Call Summary record is addressable via the API i.e. 30 days.

Currently the Call Annotation API is only available for the United States (US1) Region. For more information on Twilio Regions see here.

For more information on Call Annotation API see here

We changed the TaskRouter out-of-box Task Channel’s friendly name from “Programmable Chat” to “Chat”. The unique name “chat” did not change. This is mostly just for information and should not have a significant impact on how you use TaskRouter or Flex.

Twilio SendGrid started limiting category statistics for all customers on May 16, 2022. Beginning June 22, 2022, Twilio SendGrid will limit all category statistics created before May 16, 2022 on a seven-day rolling basis. This means all categories will be available for the first seven days. After seven days, the top 100 categories will be retained for free customers, and the top 1,000 will be retained for paying customers.

Customers who require access to all category statistics can use the Event Webhook to retrieve and retain the data on their own systems as long as they save it within seven days of first sending the event.

For more information about how this change works, please see the "Limitations" section of our "Working with Categories" documentation.

Many customers find that Unique Arguments, which are not limited, are the best solution for their needs. See the "Categories vs Unique Arguments: Benefits & Limitations" blog post to better understand these two tracking tools.

New features exclusive to Analytics.js 2.0 are available to all Twilio Segment customers on all plans.

These features include a more configurable client-side persistence layer and bundle obfuscation. These new features enable users to be even more prescriptive with their web application instrumentation by configuring the use of Analytics.js cookies, browser storage, and more.

Information about all of these features can be found in the Analytics.js 2.0 documentation.

Analytics.js Sources for customers on Business Tier plans under a certain threshold were upgraded to leverage Analytics.js 2.0 during the week of June 13th, 2022.

Analytics.js 2.0 is already available to all users on all plans. As a reminder, the End of Support date for Analytics.js Classic is August 31, 2022.

Customers are encouraged to review the documentation to determine a timeline for upgrading their Sources.