Product changelog and announcements

TaskRouter now supports the evaluation of Activity name and SID in Worker expressions for the Worker-list API.

For example, developers can use this to fetch workers in different activities
using GET /Workers?TargetWorkersExpression=activity_name in ['ABC',
'XYZ'] or to fetch workers using a partial name match using GET /Workers?TargetWorkersExpression=activity_name contains 'MNO'.

For more detailed information please refer to the expression syntax documentation and the Worker Resource documentation.

Twilio SendGrid has launched a refresh of the IP management UI with pagination and performance improvements. Customers are now able to filter their dedicated IPs by IP prefix, date added range, or IP pool. The updated UI allows customers to filter for IP Pools by IP prefix or pool name substring. Calls to retrieve subusers assigned to IPs and IPs assigned to pools are all paginated.

There are no other changes to existing capabilities. No action is required for customers at this time.

The retention policy on Functions and Assets is being updated.

Functions without any Function Versions and older than 7 days will be deleted.

Assets without any Asset Versions that are older than 7 days will also be deleted.

Function Versions and Asset Versions older than 7 days and not part of an active deployment will be deleted.

Builds that have been inactive/not deployed for 7 days will be deleted.

This policy will not impact any active deployments at any point. This policy will only apply to users using the API, Serverless Toolkit or the new UI editor. If you are using Assets just for Flex Plugins there should be no implications for you. This policy does not apply to Functions(Classic) and Assets(Classic).

There is no action required on your side but please be aware that if you are using the Serverless API or Serverless Toolkit to roll back your deployments to previous Builds, you'll no longer be able to roll back to any builds older than 7 days. If you need to keep track of older versions of your files and code, we recommend using a dedicated version control system such as git together with the Serverless Toolkit or API.

This new policy will come into effect on September 15, 2022. You can read more about this deletion policy here.

Twilio Inbound Processing Region API is now available for use. This API allows customers to select the destination Region for inbound calls to their Twilio phone numbers, SIP Trunks, or SIP Domains.

For more information, see the Inbound Processing Region Documentation

Typewriter Version 8 is available to all users that have access to Protocols. This feature adds support for Analytics-Swift, Analytics-Kotlin and Analytics-React-Native.

There are also new options for generating classes and types (but no client codes), support for customizable prefixes and suffixes for both types and functions, and support for generating multiple tracking plans on a single client.

For more information, see the Typewriter documentation or GitHub repository.

Twilio Flex’s Agent Desktop has been tested in Microsoft Edge, which can now be used as a supported browser for Flex UI versions 1.31.2 and above.

For more information, see the Flex UI Requirements page.

Segment has upgraded the following Facebook integrations to use the latest Facebook Marketing API version:

• Facebook Conversions API (Actions)
• Facebook Offline Conversions
• Facebook App Events
• Facebook Custom Audiences (Engage)
• Facebook Conversion API (Classic)

The upgrade to Facebook Marketing API v14.0 was rolled out by customer tier from July 29, 2022 to August 4, 2022. Segment’s Facebook integrations will continue to operate without any service interruption.

TaskRouter now emits events for Workspace, Workflow, and Activity resources upon create, update, and delete operations.

For more detailed information please refer to the Events
Reference documentation.

You can now update your existing Fleets’ data limits. This allows you to easily increase or decrease the data limit for your SIMs. Previously, you had to create a new Fleet and move your SIMs to the new Fleet to give them a new data limit. You can update an existing Fleet’s data limit in Console or via the /Fleets API.

This month, seven partners have released integrations with Segment:

Destinations:

• Spideo (documentation) - in Beta as of July 7
• Ninetailed (documentation) - in Beta as of July 7
• Rokt (documentation) - in Beta as of July 14
• Correlated (documentation) - in Beta as of July 28

Sources:

• Jebbit (documentation) - in Beta as of July 19
• Bluedot (documentation) - in Beta as of July 21
• Gladly (documentation) - in Beta as of July 26.

For questions and support related to these integrations, please contact the specific partner.