Service and Country Specific Requirements

Last Updated: May 29, 2024

Customer’s use of the Services is subject to Customer’s compliance with the Service Specific Requirements, Country Specific Requirements, and Country Specific Requirements for Communications Services below (collectively, "Requirements") to the extent applicable.

If any of the following terms are used but not defined within a Requirement below, they will have the meanings set forth in the Twilio Acceptable Use Policy ("AUP"): "you", "your", "yours", "Customer", "Twilio", "End User", and "Services." Twilio may update or modify these Requirements from time to time. These updates and modifications that are material in nature are covered in this change log, which Customer deems as reasonable and sufficient notice given to Customer for such updates and modifications. Customer’s continued use of the Services constitutes Customer’s acceptance of the updated or modified Requirements. Twilio recommends that Customer periodically reviews the change log and these Requirements. 

These Requirements are part of the AUP.

Services Using or Incorporating Artificial Intelligence or Machine Learning Technology

Some Services that use or incorporate artificial intelligence or machine learning technology features or functionality require the acceptance of additional terms  (collective, "AI/ML Features"). If Customer elects to use an AI/ML Feature, Customer will need to accept and agree to the applicable AI/ML Feature terms when opting into using or otherwise activating such AI/ML Feature. The use of an AI/ML Feature is entirely optional and not required to use any Services. The terms for the AI/ML Features are available here.

Third Party Services

Twilio acts as reseller of the third-party products and services set forth below (“Third Party Services”). If Customer purchases any Third Party Services from Twilio, such Third Party Services are solely provided by the applicable third party set forth below (“Third Party Provider”). Customer’s use of any Third Party Services is subject to the applicable Third Party Provider’s terms set forth below (“Third Party Terms”). Twilio is not a party to any Third Party Terms and is not liable for any Third Party Services whatsoever.

Third Party Services

Third Party Provider

Third Party Terms

Calabrio, Inc.

Valimail Inc.

Valimail Inc.

Meta Platforms, Inc. or its affiliates

Google LLC

Jibe Mobile, Inc.

SpinSci Technologies, LLC

Spoke Network Inc. or its affiliates

WhatsApp LLC or its affiliates

If Customer is not an independent software vendor: 

WhatsApp Business Solution Terms


If Customer is an independent software vendor: 

Meta Business Messaging Technology Provider Terms

Waterfield Technologies, Inc.

Additionally, Twilio may make available for purchase additional add-on features, functionality, or services (each, an “Marketplace Add-on”) from third party partners (each, an “Add-on Partner”) through the Twilio Marketplace or Twilio SendGrid Marketplace. If Customer purchases a Marketplace Add-on from Twilio, such Marketplace Add-On is solely provided by the applicable Add-on Partner. Customer’s use of a Marketplace Add-on is subject to the applicable Add-on Partner’s terms of service (“Marketplace Add-on Terms”). Twilio is not a party to any Marketplace Add-on Terms and is not liable for any Marketplace Add-ons whatsoever. Marketplace Add-ons are not considered Services.

The Country Specific Requirements for a particular country apply solely to the extent Customer uses the Services in the identified country, regardless of whether Customer is located, domiciled, or doing business in such country.
United States, Mexico, & Canada

United Kingdom (UK)


Countries in the European Union (EU)

United Arab Emirates (UAE)




Communications Services” mean the Services that are communication services used in connection with Twilio's application programming interfaces.

For regulatory, licensing, or tax compliance reasons, the Communications Services, or a portion thereof, may be provided to Customer by the applicable Twilio entity set forth below or a third-party services provider on behalf of that Twilio entity.

If Customer is provided Communications Services in:

Communications Services are provided by the following Twilio entity:

  • United States of America
  • Canada
  • Hong Kong
  • Australia
  • New Zealand
  • Any other country not identified in this table

Twilio Inc.

Company incorporated in the State of Delaware

Registration No. 4518652

101 Spear Street, 5th Floor

San Francisco, CA 94105

United States of America

  • Any country within the European Union
  • United Kingdom
  • Iceland
  • Switzerland

Twilio Ireland Limited

Company incorporated in the Republic of Ireland

Registration No. 557454

70 Sir John Rogerson’s Quay

Dublin 2, D02 R296



Twilio Ireland Limited Norwegian Branch

Company incorporated in Norway 

Registration No. 925137588

c/o Advokatfirm DLA Piper Norway DA Bryggegata 6

0250 Oslo, Norway


Teravoz Telecom Telecomunicações  Ltda. 

Company incorporated in Brazil

Registration No. 21.028.759/0001-52

Rua Padre João Manoel, 808,  4th and 5th Floors, Cerqueira César

CEP 01411-000, São Paulo, Brazil


Twilio Japan G.K.

Company incorporated in Japan

Registration No. 0110-03-009480

c/o ARK Outsourcing KK, 4-3-5-704 Ebisu, Shibuya-ku

Tokyo 150-0013, Japan