Product changelog and announcements

Developers can now provide a call token from an incoming Programmable Voice call when creating a new conference participant in order to reuse the caller ID from that incoming call.

Previously, call token support was only available for the /Calls API, and developers who wanted to use the /Participants API were limited to using Twilio phone numbers or verified caller IDs as the caller ID when doing a POST to /Participants. 

To reuse the caller ID from an inbound Programmable Voice call when creating a new conference participant simply pass the CallToken from the inbound call as a parameter to the /Participants API.

For more information, see our docs.

Segment’s Terraform Provider is open sourced by Segment, available to users who have Public API.

This feature enables users to use Terraform to automate deployments and change control for Segment resources such as Connections, Tracking Plans, and IAM.

For more information, see Segment for Developers, or Segment’s Terraform Provider.

Because this is open sourced, but not officially supported by Segment, please log issues and feedback directly to Segment's GitHub Repo, and feel free to contribute directly.

 

With Verify’s TOTP (Soft Token) channel you can support authentication through software-based authenticator apps like Authy or Google Authenticator. It’s great for businesses looking for a more secure and lower-cost option compared to SMS OTP that works offline and doesn’t require a phone number. With this release, the API is publicly available and supports production-scale workloads. Learn more here.

On October 23, 2023, the certificate for Osaka Regional Edge Ingress of the Rest API products (e.g. chat.osaka.*.twilio.com) has been rotated successfully. The root, intermediate certificate (ICA) has been renewed, as well as the certificate serial number has been changed. Such updates are common practice and do not impact customers that are using Twilio's services unless you are pinning certificates or are managing them manually.

For customers who are pinning certificates or are managing them manually, please add these new certificates now, if these have not been added already when the communication was sent in September 2023.

As a reminder, effective December 15, 2023, Twilio will End of Life (EOL) the 2008 version of Twilio API. We previously communicated about this migration in April 2022.

As part of our goal to provide you with highly operational and available APIs, the 2008 version was deprecated on May 2, 2022 and it has not been receiving updates. After December 15, 2023, any requests sent to Twilio’s 2008 API will fail with 404 responses. 

To avoid disruption to your application, switch to the 2010 version of Twilio API. You can follow the steps in our Upgrade from Twilio's v2008 API guide to migrate away from the 2008 version of the API to 2010.

Delivery Overview now includes samples of events dropped in the Failed on Ingest pipeline step.

These samples provide visibility into data that failed to ingest from a source, helping users troubleshoot and refine their integrations.

For more information, visit the Delivery Overview documentation.

We previously communicated that CNAME for unauthenticated access to HTTP Voice recording media URLs would be deprecated on February 5, 2024. As part of security and reliability initiatives, we’re rolling-out some important architecture changes to our Edge Infrastructure and this date is being pulled forward to November 1, 2023. 

Engage Premier customers can now update global and group subscription statuses using rETL.

Segment has added a Send Subscriptions action as part of the Segment Profiles destination and enriched the Subscriptions payload as part of the Identify call.

Segment has also added the ability to select a space and multiple subscription groups in the mapping selections section of the existing rETL mapping UI.

For more information, visit Segment's Reverse ETL for Engage Premier Subscriptions documentation.

We have launched a new and improved experience for managing user settings in Twilio Console. Twilio console users can view and edit their Personal Information, Security Settings and Preferences from the new User Settings Page.

Google Business Messages ("GBM") is available in Public Beta. GBM lets people contact your business directly from Google Search, Google Maps and other entry points of your choosing. GBM chats happen on Google's Messages app on Android, and through Google Maps on iOS. 

To use Google Business Messages, head to Twilio Console's "Channels" area and create a brand and sender. You can receive and respond to GBM messages using Conversations API, Programmable Messaging API and Twilio Flex. Learn how to set up Google Business Messages.