Product changelog and announcements

Segment's integration with LiveRamp Audiences is now in beta.

This integration empowers companies and their partners to connect, control, and activate data, resulting in transformed customer experiences and more valuable business outcomes.

Learn more about the integration in Segment's LiveRamp Audiences Destination documentation.

Broadcasts let you send one-off promotional messages by SMS or email.

Targeted and personalized with the same level of real-time data sophistication used for advanced lifecycle marketing efforts, Broadcasts were built with SendGrid email and Twilio SMS functionality. Using one centralized platform, Broadcasts offer scalability and reliable deliverability.

With Broadcasts general availability, you can now send Broadcasts to subscription groups and view Broadcast actions and events in both recipients list and the customer profile.

For more information, visit Segment's Broadcasts documentation.

Destination Insert Functions enables Segment's customers to extend their data pipeline using code at egress, before data is processed by destinations.

Use Destination Insert Functions to:

• Implement custom logic to perform enrichment using third-party sources as well as Profile API, which brings additional context to your data before it’s sent to a destination.

• Transform data that’s going out, enabling advanced filtration and computation like sending only those events that meet specific criteria (using nested if-else code) and performing logical and arithmetic computations on it.

• Ensure data compliance by performing tokenization, encryption, or decryption before sending data out.

All users who have functions enabled for their workspace can use Destination Insert Functions. For more information view Segment's Destination Insert Functions docs.

SendGrid is rolling out an updated login experience that will route customers to a login page appropriate for the authentication method assigned to the user. For example, Single Sign-On (SSO) users will be routed to their identity provider's sign in page; basic authentication users will be routed to enter in their password. No action is required for customers at this time.

UPDATED MIGRATION SCHEDULE: On 23 January 2024 Twilio will be updating the media IPs and port ranges for SIP and Voice SDK calls in all regions to 168.86.128.0/18 and expanding the UDP port range to 10000-60000. Old IP and port ranges will no longer accept or send traffic after this date. Before this new migration date, we'll perform two days of testing with limited traffic, impacting Flex, SIP, and Voice SDK calls using the old IP and port ranges. Learn more.

Beginning September 27, 2023, SendGrid accounts on the Azure Marketplace will migrate from legacy plans to modern SendGrid plans. This migration may cause a price change for some customers.

Use Linked Events to enrich real-time event streams with entities from your data warehouse to your destinations. Linked Events Private Beta is available to the following tiers:

1. Unify + 

2. Engage Foundations (Audience and Journeys)

3. Engage Premier (Audience, Journeys, and Channels)

To learn more, visit the Linked Events Overview documentation and setup guides:

• BigQuery setup

• Snowflake setup

• Redshift setup

A WhatsApp Sender’s current status, messaging limit, and quality rating can now be viewed in the Twilio Console on the WhatsApp senders page.

As of Monday September 18th, the Reassigned Number package within the Lookup API is now available in Public Beta!

Reassigned Number allows you to Query the Lookup API with a phone number and the date you last verified consent to contact that user, and we will tell you whether the phone number has been reassigned to a new user since that date. Successfully querying this API prior to contacting a user grants you Safe Harbor from TCPA Violation Fees imposed by the FCC.

Additional Documentaion on this feature can be found here.

The Source Overview page now allows users to view a chart of source volume data (and accompanying event information), enabling them to view spikes and drops in a particular source’s volume over various time periods.

The information displayed in the image is representative of a customer’s Successfully Received step in Delivery Overview.