Product changelog and announcements

Introducing the SendGrid Engagement Quality Score now available via API! The SEQ score is a composite deliverability score that focuses on engagement related feedback from mailbox providers. The top level score will tell you at a glance how strong your deliverability is, but you can also drill down into your performance against the following 5 dimensions: Bounce Classification, Bounce rate, Engagement Recency, Open Rate and Spam Rate. Improving these dimensions will directly support optimizing deliverability and reach. You can find out more about the SEQ API here.

Effective February 21, 2024, Twilio will expand the Interconnect media IPs and port ranges for calls in all regions; we’ll also expand the RTP port range to 10000-60000 UDP. 

We’ve started migrating our non-Interconnect traffic, and we’ll migrate all Interconnect traffic to the expanded port ranges listed below before February 21, 2024. 

We’re making this change to improve the flexibility, reliability, and scalability of our Voice products. We previously communicated this change in November 2022 via Twilio Changelog. 

Update your network infrastructure to allowlist the new IP and port ranges below (in addition to the IP and port ranges your network infrastructure currently allows).

• 168.86.128.0/18
• UDP port range: 10000-60000 (expanding from 10000-20000)

For example, you will need to update your firewall and BGP prefix if you have a Cross Connect and Encryption Domain if you have a VPN.

Lastly, keep old IP and port ranges open in your infrastructure after February 21, 2024; these ranges won’t be able to accept or send Voice media traffic after this time, but they need to stay open for signaling and API traffic.

If you don’t take action by February 21, 2024, you will experience one-way audio and dropped calls.

Twilio previously announced the enforcement of HTTP authentication for Programmable Voice and Programmable Messaging media on new accounts on 31 July, 2023. We’ve made the decision to roll-out these changes more gradually, so the initial scope and timeline has been adjusted.

Generic Pay Connector is now Generally Available. Generic Pay Connector provides you the ability to process charge and tokenization payment transactions with your payment gateway of choice in a PCI compliant manner. It includes support for credit card and ACH-debit payment methods. 

To use Generic Pay Connector, install and configure your connector in test mode, plug in your payment gateway URL and perform testing. When you're ready to go live, raise a support ticket and submit a valid PCI Attestation of Compliance (AoC) document of your payment gateway. For more details, check out our docs.

For details on Twilio Generic Pay Connector pricing, visit our pricing page.

Learn more about this feature in our API docs.

Effective October 10, 2023, Twilio will migrate the public media IPs and port ranges for Elastic SIP Trunking calls, Programmable SIP calls, Voice SDK calls, Flex calls, and SIPREC sessions in all regions. 

We’re moving from a per-region IP range allocation to a single global range (168.86.128.0/18), and we’re expanding the media port range from 10000-20000 to 10000-60000. We’re soft launching the new range as follows:

• September 26, 2023: 1% of all calls will use the new range
• October 5, 2023: 20% of all calls will use the new range 
• October 10, 2023: 100% of all calls will use the new range

Impacted Edge locations include: Sydney (AU1), São Paulo (BR1), Dublin (IE1), Frankfurt (DE1), Tokyo (JP1), Singapore (SG1), Ashburn (US1), Umatilla (US2). After the migration, Voice SDK calls can select US2 for GLL edge location selection.

We’re providing testing capabilities and we’ll offer opt-in for production traffic before the migration begins; however, these testing capabilities are intended for non-production traffic only. 

Segment has added a new PROFILE_TRAITS_UPDATES table with Profiles Sync, making it even easier for Unify customers to build materialized views.

This table accelerates computation of the PROFILE_TRAITS materialized view, with each row representing a unique customer profile and its most recent traits. We've also included dbt scripts for building materialized views using the new table.

For more information, read Segment's Profiles Sync Tables and Materialized Views documentation.

We are thrilled to announce that customers registering Brands and Campaigns for A2P Messaging can now set up subscriptions to events, which will notify when Brand or Campaign’s status changes. This setup and subscription is through Event Streams.

This new feature is designed to streamline your A2P registerations, making it easier than ever to manage your Brands and Campaigns. 

For more information on how to set up Event Streams and subscribe to notifications, be sure to check out our code samples and API guidelines in Twilio docs. 

Subscription Groups in Twilio Engage give you the ability to define different types of email categories that recipients can opt in and out of at any time through a custom user preference page.

For more information, visit the Subscription Groups documentation.

Segment's destination for Optimizely, built on Destination Actions, is now in Public Beta.

With this destination, customers can send Segment profile data into Optimizely to power testing and experimentation.

This upgrade brings the destination into the Actions Framework and connects to the latest Optimizely SDK, providing improved performance, security, and implementation.

For more information see the Optimizely Feature Experimentation (Actions) Destination Documentation.

The Pinterest API for Conversions destination, built on Actions, is a server-to-server integration with the Pinterest API.

It allows customers to pass web, app, and offline events from Segment directly to Pinterest. Events can be used to evaluate an ad's effectiveness to improve content, targeting, and placement of future ads, without the use of third party cookies.

For more information see the Pinterest API for Conversions Documentation.